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E. Sezer
E. Sezer
User

Missing information in confirm e mail  en

Author: E. Sezer
Visited 797, Followers 2, Shared 29  

i have a problem with confirmation e mail.. there is no payment and shipping method..

i see just titles but not information and i dont know how my customers paid it..

sending screenshot about that

Ps: odeme means payment

teslimat means shipping

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10 ANSWERS - 1 CORRECT
E. Sezer
E. Sezer
User
Author

heyy u there?

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Posted on the from E. Sezer
Incomedia
Mirko Nosenzo
Incomedia

Can you send us the screenshot, please?

Thank you

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Posted on the from Mirko Nosenzo
E. Sezer
E. Sezer
User
Author

Sure.. im sending  website & mail screenshot..

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Posted on the from E. Sezer
E. Sezer
E. Sezer
User
Author

This is order page i think there is a problem too  like (a)

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Posted on the from E. Sezer
Incomedia
Mirko Nosenzo
Incomedia

Please check for the 'E-Mail Message' configuration into Payment and Shipment properties. The text you set into this field will be displayed into the confirmation e-mail.

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Posted on the from Mirko Nosenzo
E. Sezer
E. Sezer
User
Author

i wrote something there but still empty its not working..Problem not with just confirmation e mail.. that area empty in both e mail me and customer...

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Posted on the from E. Sezer
Incomedia
Mirko Nosenzo
Incomedia

Please send us an iwzip of your project. If it is bigger than 1MB you can send it to file@answers.websitex5.com, using as subject "Post 30001 - Mirko".

Thanks.

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Posted on the from Mirko Nosenzo
E. Sezer
E. Sezer
User
Author

its 131 mb i cant send it with mail

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Posted on the from E. Sezer
Incomedia
Mirko Nosenzo
Incomedia

I can see different configurations on your server than in your project.

Please, export again the wole website. This way the problem will be fixed.

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Posted on the from Mirko Nosenzo
E. Sezer
E. Sezer
User
Author

Omg it worked =)  thanks a lotLaughing

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Posted on the from E. Sezer