WebSite X5Help Center

 
E. Sezer
E. Sezer
User

Missing information in confirm e mail  en

Auteur : E. Sezer
Visité 754, Followers 2, Partagé 29  
Mots-clés :: email,missing,shipping

i have a problem with confirmation e mail.. there is no payment and shipping method..

i see just titles but not information and i dont know how my customers paid it..

sending screenshot about that

Ps: odeme means payment

teslimat means shipping

Posté le
10 RéPONSES - 1 CORRECT
E. Sezer
E. Sezer
User
Auteur

heyy u there?

Lire plus
Posté le de E. Sezer
Incomedia
Mirko Nosenzo
Incomedia

Can you send us the screenshot, please?

Thank you

Lire plus
Posté le de Mirko Nosenzo
E. Sezer
E. Sezer
User
Auteur

Sure.. im sending  website & mail screenshot..

Lire plus
Posté le de E. Sezer
E. Sezer
E. Sezer
User
Auteur

This is order page i think there is a problem too  like (a)

Lire plus
Posté le de E. Sezer
Incomedia
Mirko Nosenzo
Incomedia

Please check for the 'E-Mail Message' configuration into Payment and Shipment properties. The text you set into this field will be displayed into the confirmation e-mail.

Lire plus
Posté le de Mirko Nosenzo
E. Sezer
E. Sezer
User
Auteur

i wrote something there but still empty its not working..Problem not with just confirmation e mail.. that area empty in both e mail me and customer...

Lire plus
Posté le de E. Sezer
Incomedia
Mirko Nosenzo
Incomedia

Please send us an iwzip of your project. If it is bigger than 1MB you can send it to file@answers.websitex5.com, using as subject "Post 30001 - Mirko".

Thanks.

Lire plus
Posté le de Mirko Nosenzo
E. Sezer
E. Sezer
User
Auteur

its 131 mb i cant send it with mail

Lire plus
Posté le de E. Sezer
Incomedia
Mirko Nosenzo
Incomedia

I can see different configurations on your server than in your project.

Please, export again the wole website. This way the problem will be fixed.

Lire plus
Posté le de Mirko Nosenzo
E. Sezer
E. Sezer
User
Auteur

Omg it worked =)  thanks a lotLaughing

Lire plus
Posté le de E. Sezer