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E. Sezer
E. Sezer
User

Missing information in confirm e mail  en

Auteur : E. Sezer
Visité 801, Followers 2, Partagé 29  
Mots-clés :: email,missing,shipping

i have a problem with confirmation e mail.. there is no payment and shipping method..

i see just titles but not information and i dont know how my customers paid it..

sending screenshot about that

Ps: odeme means payment

teslimat means shipping

Posté le
10 RéPONSES - 1 CORRECT
E. Sezer
E. Sezer
User
Auteur

heyy u there?

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Posté le de E. Sezer
Incomedia
Mirko Nosenzo
Incomedia

Can you send us the screenshot, please?

Thank you

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Posté le de Mirko Nosenzo
E. Sezer
E. Sezer
User
Auteur

Sure.. im sending  website & mail screenshot..

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Posté le de E. Sezer
E. Sezer
E. Sezer
User
Auteur

This is order page i think there is a problem too  like (a)

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Posté le de E. Sezer
Incomedia
Mirko Nosenzo
Incomedia

Please check for the 'E-Mail Message' configuration into Payment and Shipment properties. The text you set into this field will be displayed into the confirmation e-mail.

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Posté le de Mirko Nosenzo
E. Sezer
E. Sezer
User
Auteur

i wrote something there but still empty its not working..Problem not with just confirmation e mail.. that area empty in both e mail me and customer...

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Incomedia
Mirko Nosenzo
Incomedia

Please send us an iwzip of your project. If it is bigger than 1MB you can send it to file@answers.websitex5.com, using as subject "Post 30001 - Mirko".

Thanks.

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Posté le de Mirko Nosenzo
E. Sezer
E. Sezer
User
Auteur

its 131 mb i cant send it with mail

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Posté le de E. Sezer
Incomedia
Mirko Nosenzo
Incomedia

I can see different configurations on your server than in your project.

Please, export again the wole website. This way the problem will be fixed.

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Posté le de Mirko Nosenzo
E. Sezer
E. Sezer
User
Auteur

Omg it worked =)  thanks a lotLaughing

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Posté le de E. Sezer