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Armin S.
Armin S.
User

Payment and delivery not on cfm mail  en

Author: Armin S.
Visited 824, Followers 1, Shared 27  
Tags: 1831,version

Hello, when I receive an order mail from my online shopping, it doesn't show the information about payment method and delivery option of customer's oders. I am on version 9.0.8. 1831. Best regards Armin

Posted on the
7 ANSWERS - 1 CORRECT
Incomedia
Michele C.
Incomedia

Hello Armin,

please try to install the most up to date vesion of the program, the 9.0.10.1842.

It's better if you first uninstall the old version and then install the new version, you can download the new version in the download section of your profile in answers, please let me know if you manage to solve it, thank you

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Posted on the from Michele C.
Armin S.
Armin S.
User
Author

Hello Michele,

I did as you said, then simulated an order but still no mention of payment method and delivery option on confirmation mail.

Regards

Armin

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Posted on the from Armin S.
Incomedia
Michele C.
Incomedia

Hello Armin,

could you please attach here the screenshot of the email with the missing informations? thank you

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Posted on the from Michele C.
Armin S.
Armin S.
User
Author

Hello Michele,

Attached three screenshots.

Regards

Armin

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Posted on the from Armin S.
Armin S.
Armin S.
User
Author

Michele,

Here an other screen print.

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Posted on the from Armin S.
Incomedia
Michele C.
Incomedia

Hello Armin,

I tried myself and it seems you left blank the field Email message under step 4-> shopping cart -> payment -> double click on the shipping method -> tab Email message.

This is why your email doesn't state anything after "Livraison", while the other informations seem write to me.

Please let me know, thank you

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Posted on the from Michele C.
Armin S.
Armin S.
User
Author

Hello Michele,

That was my fault

Many thanks for your tip, this solves my issue.

Most grateful. Regards

Armin

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Posted on the from Armin S.