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John O'hanlon
John O'hanlon
User

Ver10 update  en

Author: John O'hanlon
Visited 874, Followers 1, Shared 0  

I have ver 10 installed on both my PC and Laptop. The new update installed correctly on the PC but will not do so on laptop. MEssage comes up Error while updating: 406. It was not possible to install the files on your computer. Please verify that all programs are closed and restart the update. Windows XP Pro is running on my laptop. Any help on sorting this out.

Posted on the
3 ANSWERS
Andre E
Andre E
Moderator

Website x5 did not close correctly. And it is still in memory, open up your taskmanager, remove all websitex5.exe in process tab. Then try again. Do this during update, directly after the update program has closed X5

Opening taskmanager depends on you OS. ctrl - shift - escape is the most common keys (all together) or ctrl-alt -del.
Or
Type in at start -> run -> taskmgr and enter

The bug has been reported. the above is a workaround.

BR A

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Posted on the from Andre E
John O'hanlon
John O'hanlon
User
Author

Hi 

Despite doing as above the same error is re-occurring.   Can you give me a new link to download program and will my exixting licence keys still work.  I will uninstall the current version

Regards

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Posted on the from John O'hanlon
Andre E
Andre E
Moderator

you can reinstall from your profile, click your photo, and use the links on the bottom right for newest version and licence.

If the above does not work it could also be caused by your firewall, try to disable it just for the update period.

BR A

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Posted on the from Andre E