Registration Problems With Evolution 9 
Author: Henrik Hast Christiansen
Visited 2219,
Followers 3,
Shared 22
Am I the only one experiencing massive problems getting version 9 to work I have been struggling with Website X5 for more than a week and the support person is very hard to get in touch with. Apparently, this person only answers around noon on weekdays. Every time the person passes a new question or passes a new solution, which doesn't work, I have to wait 24 hours for a reply. According to the support person, the problem is not the way Incomedia build their software, but the way Microsoft builds their operating system - in my case Windows 7. It is sad to experience this lack of professionalism!
Posted on the
OK my friend what Win 7 version have you? Because if it's Win 7 Professional this software doesn't work on that...... Home Premium we might be able to something about.....
www.frankscybercafe.com
V9 does work on Win 7 Home Premium 64 bits edition. That is exactly my OS, here. No problem at all.
B
It work's with win 7 pro 64bit, too.
I know I had problems with the registry. I ran a registery fix after I ininstalled V9 and then reinstalled it. The problems manifest inexteremely slow opening of projects to greying out and FTP unable to see directory. Since the time I ran a registery fix all these problems disappeared. Try using a registry fix program.
Hello Henrik, I confirm you that there are no problems running WebSite X5 on Win7 (32 or 64bit). The problem you are having is only related to the activation process.
For some strange reason WSX5 gets an invalid unlock code instead of the imRegister. This is really incredible since the 2 softwares contain exactly the same code lines! This happens only because on one of your PCs, this is surely related to some 'special' settings you have, otherwise all the customers would have the same problem
.
We already tried to recreate the same issues on one of our PCs but we were not able to
.
I also confirm you that we are really interested to 'understand' and solve this problem but actually it's quite hard, just because we cannot recreate it here. What we can do now, is ask your support and let you test one of the solutions we have already suggested you in the private post (http://answers.websitex5.com/post/8422).
Moreover, because we are talking about the registration process, please note that all these tests are strickly confidential...
I will follow you personally in that post and I will add now 2 more tests you can do.
I'll wait for your reply. Thanks Steve.
Author
Thanks for a useless link in your post, Steve
This is what it says when I click:
An Error Was Encountered
The URI you submitted has disallowed characters.
I do look forward to se all the solutions and tests you can come up with.
Hopefully, the support will be speeded up, now when you are two.
As you propably has seen I don't get the 314 error code - now you personaly are monitoring the neverending story - you can se, I'm right back, where I started.
Caught in a registration loop.
Hello Henrik, the link is correct, just remove the final ")."
Anyway I see you was able to find the post where I'm following you.
Author
Yes, Steve, I'm a pro, when it comes to looking at my posts.
Maybe, you feel like responding to my replies on this post, or are you just monitoring?
I am waiting for more great ideas or tests, or whatever can help me getting my puchase working.
Yes, I just replied you in the main post!