Lack of help files 
Autor: Roy C.
Visitado 1440,
Followers 2,
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I recently purchases Incomedia Website X5 version 14. This has an applaling lack of help files and what there are seems to be for an earlier version. To get help I am referred to a Forum wwhich has the majorty of posts in various languages. This is the pooresr software that I have ever purchased and I would like to know how to get a refund.
Publicado en
Hello Roy
There is the online-help that should be up-to-date.
And then there is also the full PDF-version you can download.
For the PDF-version see this post : https://helpcenter.websitex5.com/es/post/184041
For the refund you can see this post : https://helpcenter.websitex5.com/es/post/179709
Kind regards and a happy new year to all
John S.
You can get a refund here.
But in X5 there is a good help file (press F1 anywhere)
Also there are quides here in this forum; https://helpcenter.websitex5.com/en/search/type%3Aguides
And here you can ask always questions or look for questions already answered for questions.
I have set this post for Incomedia, please mark it in the first post as private, so only Incomedia will respond to your request.
It's a pitty, I think it is very nice software.....
Goodluck!
Hi Roy,
here you can find the resources you can rely on in order to get help for WebSite X5:
Thank you! I wish you a nice day.
Autor
The help files are rubbish. For example I an find no help on reducing the height of objects such a Text boxes or how to format Headings, which I believe are essential for SEO
The height is automaticly set.
You can read this here:
http://help.websitex5.com/en/v14/pro/griglia_ht_new.htm?zoom_highlightsub=height
->▪All the cells in a row have the same height: by default, the height is that of the biggest object among those in the cells in a row.
Here is information about seo optimalization:
http://help.websitex5.com/en/v14/pro/motori.htm
Here for the heading:
http://help.websitex5.com/en/v14/pro/imp_seo_tab1.htm?zoom_highlightsub=Heading
or search the guides:
https://helpcenter.websitex5.com/es/post/27452
https://helpcenter.websitex5.com/es/post/165805