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Roy C.
Roy C.
User

Lack of help files  en

Autor: Roy C.
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I recently purchases Incomedia Website X5 version 14. This has an applaling lack of help files and what there are seems to be for an earlier version. To get help I am referred to a Forum wwhich has the majorty of posts in various languages. This is the pooresr software that I have ever purchased and I would like to know how to get a refund.

Posted on the
5 ODPOWIEDZI - 1 POMOCNY
Andre E
Andre E
Moderator

You can get a refund here.

But in X5 there is a good help file (press F1 anywhere)

Also there are quides here in this forum; https://helpcenter.websitex5.com/en/search/type%3Aguides

And here you can ask always questions or look for questions already answered for questions.

I have set this post for Incomedia, please mark it in the first post as private, so only Incomedia will respond to your request.

It's a pitty, I think it is very nice software.....

Goodluck!

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Posted on the from Andre E
Roy C.
Roy C.
User
Autor

The help files are rubbish. For example I an find no help on reducing the height of objects such a Text boxes or how to format Headings, which I believe are essential for SEO

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Posted on the from Roy C.
Andre E
Andre E
Moderator

The height is automaticly set.

You can read this here:

http://help.websitex5.com/en/v14/pro/griglia_ht_new.htm?zoom_highlightsub=height

->▪All the cells in a row have the same height: by default, the height is that of the biggest object among those in the cells in a row.

Here is information about seo optimalization:

http://help.websitex5.com/en/v14/pro/motori.htm

Here for the heading:

http://help.websitex5.com/en/v14/pro/imp_seo_tab1.htm?zoom_highlightsub=Heading

or search the guides:

https://helpcenter.websitex5.com/pl/post/27452

https://helpcenter.websitex5.com/pl/post/165805

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Posted on the from Andre E