WebSite X5Help Center

 
Anne V.
Anne V.
User

Forms not sending  en

Autor: Anne V.
Visitado 1507, Followers 1, Compartido 0  

A form which has worked perfectly well for years is suddenly not sending. I've checked the settings against a form on another website which I know is working (screenshot attached), and I've changed the PHP to 7.4 as this solved a previous problem I had, but still the form is not sending. 

http://petswelcomeholidaycottage.wales/booking-form2.html

Any suggestions would be greatly appreciated. 

Thank you. 

Publicado en
4 RESPUESTAS
Aleksej H.
Aleksej H.
Moderator

Hello.
Check your Spam folder.
The website domain address and the mail domain address do not match. It is better to use mail with a domain address.
Form stopped working after update?

Leer más
Publicado en de Aleksej H.
Anne V.
Anne V.
User
Autor

That's worked, thank you. Yes, the problem did start after the update.

Should I change the PHP back to 8 now? 

Leer más
Publicado en de Anne V.
Paul M.
Paul M.
User

I've got the same problem.
On the website tester everything works just fine, but the form on our website does not.
I tried my old version ( Pro12) and no problems at all.
Tried PHP 7.4  trough  8.1
All  the  settings,  PHP,  SMTP.  etc.

Leer más
Publicado en de Paul M.
Anne V.
Anne V.
User
Autor

Mine is working fine now. I set up a new email addy on the host server, and put that into the upload parameters,  and then set a forwarder on my host site to get the form to where I want it to go.

Leer más
Publicado en de Anne V.