WebSite X5Help Center

 
Matthew M.
Matthew M.
User

Can't upload  en

Autor: Matthew M.
Visitado 87, Followers 1, Compartido 0  

I'm a subscriber and ever since I uploaded the latest version I can no longer upload my site. I get a generic error saying it timed out. Not sure what to do but I'd really like to get back to work. 

Publicado en
2 RESPUESTAS
Daniel W.
Daniel W.
User
Usuario del mes DEUsuario del mes EN

Do you use the included web hosting from WebSiteX5 or an external web hosting provider?

If you are using the included WebSiteX5 web hosting, please wait for the Incomedia staff.

Due to the holiday on May 1, 2025, the Incomedia office will be closed. Staff will not be back online until May 2, 2025.

Leer más
Publicado en de Daniel W.
Incomedia
Elisa B.
Incomedia

Hi Matthew, 

thank you for getting in touch. 

Can you please try again after having disabled firewall and antivirus and by starting the software as administrator? Also, if you have a VPN, please try to disable it as well. 

Please keep me posted!

Leer más
Publicado en de Elisa B.