Hi Stephen

Just use the same e-mail adress of the Evolution 8 registration, and the installation of Evolution 9 will start.

Hi Daniel thanks for advice tried that it is on my desktop, then when i click it, it says evolution activation asks for key which i had e-mailed and e-mail address but each time says this is an upgrade code and error 322

Think i have sorted it thanks for your help !!

Hi

I have the same problem and have tried typing in my email address I used to purchase v8, but I still get the error code. I have changed my email address since then and have tried using my new email address. I still cannot activate. Any help would be appreciated. Thanks.

Hi Mick, can you please tell me your Evolution 8 product code? So I can check.

Don't worry there is a protection for the product codes on answers and I'll be the only one able to see it.

Thank you.

***. This is my code for website 9. My email is *** . Now why do I not receive an activation code????

Hi Richard,

You don't need any activation code. Are you getting activation error?

I get activation error 503

Email address validation - I just do not receive any email from incomedia

This is what it looks like

Can you please open a new ticket about your issue? Thank you.

Sorry Daniel what do you mean by new ticket?

Richard K

Hi Daniel

Many thanks for your reply.

 I have finally managed to activate my code by changing my email address in my X5 account back to the email address I used when I purchased v8. It seems to be a very strange system you have, when you cannot update to a new email address without causing conflicts like this.

Regards

Mick S.

Hi Mick, if you want I can update your e-mail.

Hi Richard, are you still getting the error? Because I saw that your e-mail is validated.

Hi Daniel

The problem is that I still do not receive any email to vaildate my email address ***. It is not in any spam filter. I just have not gotten any email. I find this very strange and irritating sad to say.

error322how to proceed? thanks

Hi Richard,

You don't have to receive any e-mail, I have validated your e-mail manually, try to access now.

I triedwith theprevious emailand it goes onbut at the momentto enteryour login informationforexistinganswersmebad data...
ps:googletranslated

why not leave spaces in the post? O.o try again...
I tried with the previous email and it goes on but at the moment to enter your login information for existing answers me bad data
ps: google translated

Hi Nicola

Can you please open a new post with your issue?

Thank you.

Daniel,

Thank You from the bottom of my heart!

Richard

Hi,

I´ve the same prob by upgrading vom V8 to V9. My email-Adress *** It was validated and i get an error during Activation V9.

Hello Incomedia,

 i tried to activate the new version of WebsiteX5 V9 from the beta with the Licence-Key i have bought and my email-adress:***. But it doesn´t work, I only get error 322. So please send me a valid activationcode to my email-adress.

My system windows7 (64bit)

Best regards

R. Bier

Can you please open a new post with your issue?

I see that the version 9 also came without the possibility of putting the sides FIXED: banner, poll, login, etc.. Is likely to be implemented in future versions?

I have the same 322 error message  I received my key for version 9 but it does not show on my licenese

Be sure to use the same e-mail that you used for V8 installation.

When I purchased Ver 7 and ver 8 I purchased both of  them from Amazon, these came on Disc, Question is are you going to make Ver 9 available on Disc,?

I have not had a reply to this question, will Ver 9 be avalable on disc?

Hello

 I upgrade from smart9 to version 9 when i activate the new version of WebsiteX5 V9 with the Licence-Key i am getting error 322 and my email ***lease advise

Aravind

Hello

I upgrade from smart9 to version 9 when i activate the new version of WebsiteX5 V9 with the Licence-Key i am getting error 322 and my email ***lease advise

Aravind

You have to upgrade it with the same e-mail that you used to install SMART 9, I checked and was not ***, can you tell me the e-mail you used?

***  do you need the prodect key also?

@Aravindakshan Kesavan: I confirm you we processed the refund for Smart version.

thanks steve

I'm getting the 322 error when attempting to register with the Evolution 9 upgrade.
The email address I believe I used to register Evolution 8, I am no longer using.
How can I get this email address changed so I can register my Evolution 9 upgrade?

I wonder why I am not getting any response from anywhere with regard to the error 322 and now, that the download time is up, I get error 302. I have the product code, I can enter that, then I use the correct email and I get the message. I need this, because I cannot work without putting this in. I paid for my version 9, up-date from 8 and deserve the help to get it to work. Thank you.

regards

Elisabeth

Hi Elisabeth, we already replied on 7/11 you on your Private post here http://answers.websitex5.com/post/5686 and we're waiting for your answer. Thanks 

Good day!
I havetakenthe programfrom the Internet,Idecided to buy theupdate9.
Boughtand paid for.My numbercleverbridge:27417122
When you enter acode,an error322.
Howto fix?

Hello Andrey, please open a new Private post and let us know your order number or License Key. The problem should be related to the fact that you are installing using a different email respect to the one you used to register version 8. Thanks.

Steve, good evening!.

Thatioyorder number27417122.
The factthatthe previous versionIfound on the Internetfor free access, and most likelyit has nolicense.That's decided tobuy the officialversion,andIgoterror322.How can Iresolve this error.
I'm from Russia,and I usea translator,andmaydo somethingwrong.
Promptplease.

Hi Andrey, the problem is that you bought Evolution 9 as upgrade from Evolution 8, but you don't have a license for version 8, therefore you cannot install. 

Please ask for a refund (I can do that too) for the upgrade and buy the full version. Let me know.

Good afternoon.

I am also trying to activate my v9 upgrade from v8 !! My email address has not been changed, at activation my password (16 digits) that I also use here is'nt accepted - seems that password should have only 12 digits. My purchase ref. 27579679. HELP

Rob

Good day!
The moneywas returnedto me,andI'vegotEvolution9.
My question is,inversion 8, I had aRussian language, andinversion 9there is nochoiceruskogolanguage.Is there anypossibilityRussify9version?At least inversion 8wasa folderLanguage,
wherethere were differentlanguages,includingRussian, andthereis no such.
What to do?

@Robert: I added your license to your account so you can now install! 

@Andrey: please see the last comment here http://answers.websitex5.com/post/1883#15

Please open new post for new questions, thanks!

For all other users who have problems installing the update from v8 to v9, just be sure use the same email used to register version 8!