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Steve Vince
Steve Vince
User

Startup problem  en

Auteur : Steve Vince
Visité 1091, Followers 1, Partagé 0  

When i want to use the software, i have to reinstall the program every time

The program opens Ok, then i click "start" and it show the projects i am working on, but when i open one it comes up with a message box saying "initialising project files" and it just sits there with the progress bar moving

If i reinstall the program and run it dor the first time everything works OK, one i close it and want to use it again, thats when the problem occurs

any ideas

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4 RéPONSES
Incomedia
Elisa B.
Incomedia

Hello Steve, 

thank you for your message. 

Please disable the antivirus program and start WebSite X5 as administrator. Does this happen with a new project, too?

Thank you! Kind regards.

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Posté le de Elisa B.
Steve Vince
Steve Vince
User
Auteur

hi

same problem with a new project too

disabling av makes no difference

running as adminostartor all works ok

steve

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Posté le de Steve Vince
Incomedia
Elisa B.
Incomedia

Hi Steve, 

you should then please always start the program as administrator, in this way you will avoid this issue. 

Please let me know if there is anything else I can do for you. Kind regards.

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Posté le de Elisa B.
JJ. JUAG
JJ. JUAG
User

You can check the properties of the desktop icon under Compatibility "Run as administrator" (Windows 10 pro)

JJ.

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Posté le de JJ. JUAG