Did you create a database and linked this to the shop?

Did you upload information (project) after changes.

press F5 in your browser after upload to check.

Hi,

yes I did. when I change the amount and I upload the site, the readonly field is updated accordingly. this works fine.

Yes, I use F5 to refresh (even cleared the cache, used a different browser, etc ..).

Hi Johan.

In order to verify if this issue could by any chance be caused by a faulty hosting, try and upload the same website on some other temporary free hosting, and see if it happens there too.

If it does, get back to me, and we wil eventually check the project itself.

if possible, also try on a newly made project too. See if it happens there too

Let me know

Stefano

Hi Stefano,

The project is a copy of a previously created one (where I had the same issue).

So I will recreate it from scratch to be sure...

I'll then redo the tests. If unsuccessful I'll come back to you.

Thanks a lot

Johan

Johan,

Make sure you only use a database once (one database for every object and project).

so everywhere you need to create a database you must make a new one, never use these twice.

Hi Andre,

Yes, I always do. I choose a unique prefix for the tables for every new project.

Beside the strange behaviour, I'm also looking for some clarification on how the quantity in the database affects the working of the chart. e.g. if the quantity is 0, can you still order ? in other words, is the figure merely an indication for the administrator or does it actually prevents further ordering if 0 is reached ? I cannot find an explanation on this in the help files.

regards

Johan

Hi Johan.

If the actual availability of a product has been set and this reaches 0, the customer will be unable to buy said product, effectively blocking the purchasing process

Let me know if I can offer further insight on this

Thank you

Stefano

Hi Stefano,

so if I get it right

- If I create a product and leave the quantity to 0, the stock is "unlimited", meaning that there is no threshold and people can order the amount they like.

- if I create a product and give it a quantity, then when someone orders, the quantity is decreased. when it reaches 0, ordering is not possible anymore .

- but what if I gave it a quantity and want afterwards an "unlimited" quantity ? Can I simply set it to 0 and will it then be "unlimited" ?

- what is the role of the "no information on product quantity", "approximate quantity" and "available quantity" fields ? are they there purely for display reasons or do they also have an impact on whether the thresholds are in effect or not ?

Regards

Johan

If you set it to approximate quantity and option in stock, you will never run out.

You can mix these options to several products.

see also availability section in the help: http://help.websitex5.com/en/v15/pro/carrello_prodotti_imp_prodotti.htm

Hi Johan.

In order to answer each point:

1. No. If you set a quantity to 0, the product won't be purchasable.

2. Exactly so

3. If you want to set an unlimited amount, you can use the Approximate Quantity feature. That let's you set the product availability to "Available" or "Not Available", not keeping under consideration any kind of quantity limit

4. See above answer

Hope I've been helpful

Stefano

Hi Stefano,

I did some tests

- I made sure all quantities are at 0 in the "available quantity" fields (I uploaded the site to make sure these values were correctly set in the database as well)

- For each product , I set "Approximate quantity" in the "availability" tab

- I tested the cart using several orders and values => works fine

- I then changed the "approximate quantity" to "no information on product quantity" for 1 product.

- retested the cart : 

    - I first ordered 200 items of the product I changed => no problem (although in the database the "available quantity" is 0)

    - I then ordered another 200 items of that product => I got the message that only 49 items were available. No idea where this number comes from ....

So I have a workaround for my problem, but I'm still confused about the "49". Since everything in the database shows a quantity of 0. Or maybe I should have a look to the database directly instead of through the settings ("available quantity")  page ?

Thanks a lot for your help

Regards

Johan