WebSite X5Help Center

 
Tereza S.
Tereza S.
User

The program does not respond  en

Auteur : Tereza S.
Visité 502, Followers 1, Partagé 0  

Dear Madam or Sir,

our customer has problem with program after actualization. He starts program, first screen is ok, he opens project, edits it, looks at the preview, closes preview, confirms it and after then the screen is gray, program freezes and posts "does not respond". It always happens.

He tried reinstal program and completely Windows, but it doesnt help.

Can you help us, please?

Posté le
6 RéPONSES - 1 UTILES
Andre E
Andre E
Moderator

Update to latest version, download this from profile in the helpdesk here.

top right next to his name pulldown -> download.

install that one and try again.

Lire plus
Posté le de Andre E
Tereza S.
Tereza S.
User
Auteur

Hello Andre,

thank you, but it did not help - you can see new screenshot in attachment.

Customer uses:

Windows 7 Home Premium, version 6.1.7601 Service Pack 1 Sestavení 7601 Systém Gigabite Technology Co. Ltd Model G41Mt-S2PT Typ systému X86-based PC Procesor Pentium(R) Dual-Core CPU E6700 @ 3,20GHz, 3200 MHz, jádra: 2, logické

Do you have any solution?

Lire plus
Posté le de Tereza S.
Andre E
Andre E
Moderator

Does it also happen on a new project?

If not, then export the project in step5, import this exported project and try again.

Lire plus
Posté le de Andre E
Tereza S.
Tereza S.
User
Auteur

Hello Andre,

new project is working well. Customer tried export old project in step5, import exported project, but problem remains.

He tried deleted some pages from old project. The more he deletes pages, the better program works.

Customer tried to install program on another computer with Windows 10, and problem remains.

Can you help us, please?

Lire plus
Posté le de Tereza S.
Nd T.
Nd T.
User

Не оставляйте пустые ячейки, их надо заполнить пустыми текстовыми объектами.

Lire plus
Posté le de Nd T.
Andre E
Andre E
Moderator

What version does your customer use?

Maybe it's better if he/she can make there own post with a registrated version in his portal.

You can add your licence using top right pulldown -> licences.

This way we can help also better.

Lire plus
Posté le de Andre E