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A. J.
A. J.
User

I miss the upgrade of Wx5 Prof.  en

Auteur : A. J.
Visité 328, Followers 1, Partagé 0  

I had a problem with my website x5 Professional 17. Because of this reason, I tried to reinstall the Wx5 Prof. But I could not find the latest version 17 any more on my acount page. And the version 16 does not work correctly too.

How can I get the latest version? 

Posté le
4 RéPONSES
Incomedia
Elisa B.
Incomedia

Hello, 

thank you for your message. 

Please consider that because your Update Protection has expired on October 25th, 2018, WebSite X5 17 is unfortunately not available for free, I am sorry. 

If you want to upgrade to this version, you can find a discount in the "Offers" section of your Help Center account. 

Please let me know if I can be of further help. Kind regards.

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Posté le de Elisa B.
A. J.
A. J.
User
Auteur

Beste Elisa,

I have already got the update protection version Website X5 17. But when I reinstalled the W X5 on my computer, it has been reinstalled version W X5 16!

That is why, because I do not see the version X5 17 on my account page any more. It is a little bit canfusing. 

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Posté le de A. J.
Esahc ..
Esahc ..
Moderator

A.J.

It appears that version 17 was released after your Update Protection expired. I am aware that a small number of users were mistakenly upgraded at this time.

If you had the presence of mind to allow WX5 to make a copy when upgrading to v17 then you have the only available cost free solution (start updating from the last v16 project).

If you do not have a copy of your v16 project then your only solution would appear to be purchasing the current version of WX5

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Posté le de Esahc ..
Incomedia
Elisa B.
Incomedia

Hi A.J., 

do you confirm that you have had access to version 17?

If you did, if you duplicated your projects before converting them, which is always the most advisable choice, you can import them in WebSite X5 v16. However if you prefer to work with version 17, you can find an offer for you in the "Offers" section of your Help Center account. 

Please let me know if I can be of further help. Kind regards.

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Posté le de Elisa B.