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John W.
John W.
User

Gallery images are being distorted greatly in width  en

Auteur : John W.
Visité 292, Followers 2, Partagé 0  

I just noticed something weird on my website. Images using the gallery object are displaying wide and

being distorted. Tried it in IE and Firefox, so not a browser thing. There have been 3 little updates to X5

in the last couple of weeks. One of these updates is distorting the way galleries show images.

Please use this web page as an example:
https://www.eclectic-ware.com/color-choices-ceramic-bathroom-hardware.html

Click on any picture. Instead of it enlarging proportionally, it is being stretched wide. Other galleries in

other sections of my site are doing the same thing. How do we fix this?

Posté le
15 RéPONSES - 4 UTILE - 1 CORRECT
Esahc ..
Esahc ..
Moderator

Agreed John, it is quite obvious with the soap holders, I am sure there will be a v2020.1.11 soon.

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Posté le de Esahc ..
John W.
John W.
User
Auteur

On the link that Giuseppe provided, someone else raised the concern and Stephano said X5 is aware of it and will

attempt to release another update shortly to fix the problem. With some luck, all we will have to do is just

upload our sites after updating the version ... and then look and see.

I have not checked out all my pages that I have galleries set up on, but I suspect they are all doing the same

thing. Should be a universal fix, since it is a universal bug.

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Posté le de John W.
Jiper 85
Jiper 85
Moderator
Meilleur utilisateur du mois FR

Hi all, For all purposes...

I had the same problem when testing the Preview 2020.2 version, all my vertical images were distorted.

So I checked version 2020.1.10 and the problem was the same.

After importing the IWZIP backup file from version 2019.3.17 everything is back in order.

Before........................................................  After import.

Michele said me " We've managed to verify the issue and we're working on it" (my post is Private).

J.P.

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Posté le de Jiper 85
Paul M.
Paul M.
Moderator

Thanks for the information, Jiper

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Posté le de Paul M.
John W.
John W.
User
Auteur

Jiper,

I can see that my last upload has 2020.1.10. I went into the program right now and version 2020.1.11 does not

seem available for download, and I do see that it is dated today from your link. I even checked for updates and it is not coming

up. Any idea of when it, or the fix for the wide bug picture problem will be available?

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Posté le de John W.
Paul M.
Paul M.
Moderator

Hello John,

2020.1.11 is in Beta at the moment.  If you'd like to trial it then you can do so by subscribing to the Beta program, here:

WebSite X5 Preview & Beta

However, if past experience is anything to go by then I am sure that the update will be rolled out mainstream very shortly anyway.

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Posté le de Paul M.
John W.
John W.
User
Auteur

Thanks, Paul. Let's hope it is soon. These wide images are not looking so hot. It appears to be distorting shopping

cart images too when you have more than one image assigned. I'm sure a lot of customers are wondering what

is going on. So far no customers have said anything though. That could be trouble too.

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Posté le de John W.
Paul M.
Paul M.
Moderator
John W.
It appears to be distorting shopping cart images too when you have more than one image assigned.

Yes, it will be, but thankfully this is a known issue already too:

https://helpcenter.websitex5.com/fr/post/227340

I really don't think you'll have to wait long at all for the fix/update.  Good luck!

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Posté le de Paul M.
John W.
John W.
User
Auteur

Let's convert all our websites to "The House of Mirrors."

Luck had better be with us. Best luck will be for no one to look at larger images of the thumbnails for the moment.

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Posté le de John W.
Paul M.
Paul M.
Moderator

The fix for this issue is now available to all licenced WebSite X5 users in version 2020.1.12

  • In some cases the images inside showboxes might be displayed as deformed

Download WebSite X5

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Posté le de Paul M.
John W.
John W.
User
Auteur

Cool. I will check it out now.

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Posté le de John W.
John W.
John W.
User
Auteur

Whoo Hoo! I no longer feel like I am in a scrap car compactor when looking at my gallery images. Squares are

squares again and no more panoramic fat photos. Thanks, Paul, for keeping me up to speed on when the 

fix happened.

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Posté le de John W.