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Claude V.
Claude V.
User

Misleading information printed on the email sent when order confirmed  nl

Auteur : Claude V.
Visité 867, Followers 1, Partagé 0  

I am only allowing the pay Now option for the customer. When completing an order on the shop , the customer is in a flow which would require as the next step an online paiement via Paypal commerce platform. But a mail had already be sent to the customer while he is doing his payment with a button included : "Pay Now" - See below in french " Payer maintenant !

This is obviously confusing as he received our confirmation with "Pay Now" and the confirmation of PayPal that he paiement was successful.

Is there a way to remove or hide the button "Pay Now" ( Payer maintenant !) on the email sent to the customer.

I am not using a data base, only eMail.

regards,  Claude

Posté le
1 RéPONSES
Andre E
Andre E
Moderator
Meilleur utilisateur du mois EN

You could do several things,

Add a message to the email - step1-> shopping cart -> order management-> paypal payment -> email message

or

change mail settings

step1-> shopping cart ->sensing order, change notification email (you could add info there in mail as well.

How to remove the button i don't know, but why? Some people might use it so it will help sale, just make sure custormer knows options.

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Posté le de Andre E