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Mark B.
Mark B.
User

Renewal not working  en

Auteur : Mark B.
Visité 655, Followers 1, Partagé 0  

I renewed my subscription in october (12/10/2021) as requested (order 164211909) the confirmation email said it would automaticaly renewed but my licence still warns that it expires today(02/11/2021).


Please can you help!!

many thanks

Mark

Posté le
5 RéPONSES
Andre E
Andre E
Moderator

Hello Mark,

Please wait for Incomedia to respond, i have set this post to there attention for you.

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Posté le de Andre E
Mark B.
Mark B.
User
Auteur

Hi Andre

thanks laughing

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Posté le de Mark B.
Incomedia
Elisa B.
Incomedia

Hello!
Thank you for your message.
We have extended your license for a further year.
Thanks! Kind regards.

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Posté le de Elisa B.
Mark B.
Mark B.
User
Auteur

Hi 

Many thanks for doing that - I notice however the included Webhosting says that has expired should that be active too?

kindest regards

mark

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Posté le de Mark B.
Incomedia
Elisa B.
Incomedia

Hi Mark, 

please consider you didn't purchase a hosting extension alongside the licence renewal, that's why the webspace is now reported as expired. 

Please let me know if I can be of any further help. Kind regards.

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Posté le de Elisa B.