Renewal not working 
Author: Mark B.
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I renewed my subscription in october (12/10/2021) as requested (order 164211909) the confirmation email said it would automaticaly renewed but my licence still warns that it expires today(02/11/2021).
Please can you help!!
many thanks
Mark
Posted on the
Hello Mark,
Please wait for Incomedia to respond, i have set this post to there attention for you.
Author
Hi Andre
thanks
Hello!
Thank you for your message.
We have extended your license for a further year.
Thanks! Kind regards.
Author
Hi
Many thanks for doing that - I notice however the included Webhosting says that has expired should that be active too?
kindest regards
mark
Hi Mark,
please consider you didn't purchase a hosting extension alongside the licence renewal, that's why the webspace is now reported as expired.
Please let me know if I can be of any further help. Kind regards.