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Mark B.

User

Renewal not working

Author: Mark B.

Visited 884, Followers 1, Shared 0

Tags: not,renewal,website x5 pro 2021.4,working

I renewed my subscription in october (12/10/2021) as requested (order 164211909) the confirmation email said it would automaticaly renewed but my licence still warns that it expires today(02/11/2021).

Please can you help!!

many thanks

Mark

Posted on the 11/02/2021 13:49:34

5 ANSWERS

Andre E

Moderator

Hello Mark,

Please wait for Incomedia to respond, i have set this post to there attention for you.

Posted on the 11/02/2021 17:10:39 from Andre E

Mark B.

User
Author

Hi Andre

thanks

Posted on the 11/02/2021 21:39:13 from Mark B.

Elisa B.

Incomedia

Hello!
Thank you for your message.
We have extended your license for a further year.
Thanks! Kind regards.

Posted on the 11/04/2021 09:50:59 from Elisa B.

Mark B.

User
Author

Many thanks for doing that - I notice however the included Webhosting says that has expired should that be active too?

kindest regards

mark

Posted on the 11/04/2021 10:11:28 from Mark B.

Elisa B.

Incomedia

Hi Mark,

please consider you didn't purchase a hosting extension alongside the licence renewal, that's why the webspace is now reported as expired.

Please let me know if I can be of any further help. Kind regards.

Posted on the 11/05/2021 09:05:13 from Elisa B.