WebSite X5Help Center

 
Talha T.
Talha T.
User

Notification email not being sent to the customer  en

Auteur : Talha T.
Visité 882, Followers 1, Partagé 0  

I am using the Defocus template and I have hosted it on WebsiteX5 hosting service. However, when a customer visits the website fill the order form and places an order. The order form is sent to the website owner, but the customer does not receive the same (notification email that includes the details he has filled in while placing the order). Please help.

Posté le
5 RéPONSES
Andre E
Andre E
Moderator

What is the website adress? maybe i can make a test order? (or do this yourself if you have another mail adres)

Did your customer check his spam folder? 

Lire plus
Posté le de Andre E
Talha T.
Talha T.
User
Auteur

https://talha-t.websitex5.me/ is the website. I treid doing it myself and then checked my spam as well. Mail wasn't there. 

Lire plus
Posté le de Talha T.
Talha T.
Talha T.
User
Auteur

This is the email that you should receive.

Lire plus
Posté le de Talha T.
Talha T.
Talha T.
User
Auteur

I have not found any answer. Please advise. 

Lire plus
Posté le de Talha T.
Incomedia
Stefano G.
Incomedia

Hello Talha

I've attempted to perform a test order myself, and I have received the email correctly:

It seems to me that the email is correctly sent. Can you double-check this?

Thank you

Stefano

Lire plus
Posté le de Stefano G.