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D. C.
D. C.
User

Cant upload to host anymore. how can i get hold of technical staff?pls&thx  en

Auteur : D. C.
Visité 1164, Followers 1, Partagé 0  

Hi. I cannot connect/upload project to the website x5 host anymore.

The error says "The /public_html export folder is missing from the server." with no error code.

Any help would be appreciated or a way of getting hold of Technical staff at Incomedia Websitex5. 

Please and Thank you! 

Posté le
6 RéPONSES
Aleksej H.
Aleksej H.
Moderator

Hello. Do you use hosting from Incomedia? If not, then you can contact the technical support of your hosting and find out the name of the folder into which the site should be uploaded.

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Posté le de Aleksej H.
D. C.
D. C.
User
Auteur

Hi thanks for the quick response. yes i use the incomedia hosting that came with website x5 Pro. I use this server for testing before uploading to proper domains. 

I tried to get hold of tech support for incomedia/website x5 and could not find a way to get hold of them.  but once i posted this question it said they would answer it from here.

thanks again! 

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Posté le de D. C.
Aleksej H.
Aleksej H.
Moderator

I sent a notification about your question to the company employees, expect an answer from them here in the comments.

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Posté le de Aleksej H.
D. C.
D. C.
User
Auteur

perfect thanks so much!

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Posté le de D. C.
Incomedia
Stefano G.
Incomedia

Hello D.C.

After checking the hosting space I believe that the folder was involuntarily deleted , thus creating this issue

In order to get the issue solved, I requested a reset of your hosting space so that all correct folders are restored.

Please keep in mind that you must always upload all files into the public_html only and never modify the folder structure outside of that

I remain available here

Stefano

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Posté le de Stefano G.
D. C.
D. C.
User
Auteur

thats awesome! thanks so much Stefano! 
i will make sure to edit only the public html folder.

Best Regards,

Dan. 

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Posté le de D. C.