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X5 Croatia
X5 Croatia
User

What direction is this app going in?  en

Auteur : X5 Croatia
Visité 1005, Followers 1, Partagé 0  

Greetings, longtime friends of the forum and owners of an application that has experienced disappointment in my business segment. I have been a long-term user and i spent a significant amount of money on update protection, modules in the application... The time came when we realized that this application no longer offers innovation, modernity, speed in creating modern and today's acceptable websites. I'm not going to waste words about the online store, because anyone who sells through this application surely has too many problems like me to continue all this... I welcome you and direct Incomedia not criticism because it seems that for years the users have not been listened to.

I lived in the hope of progress because this application gave me a lot of clients who are still there but i lost a lot of them... So i want to say that it's time for new work victories with a new partner who understands users, listens, even creates modules according to my requirements, which i am very happy to pay for... Thank you...

Posté le
13 RéPONSES - 1 UTILES
Aleksej H.
Aleksej H.
Moderator

Hello. I sent a notification about your question to the company employees, expect an answer from them here in the comments.

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Posté le de Aleksej H.
Incomedia
Elisa B.
Incomedia

Hi X5 Croatia,

first, I would like to express our sincere gratitude for your support over the years, I therefore regret that in the last few years you haven't been completely satisfied with WebSite X5.

We would like to assure you that we carefully consider both customer feedback and internal company decisions when introducing new features in our product updates. In fact, our upcoming updates will include a range of new functions, specifically designed to enhance the e-commerce experience.

Nevertheless, I understand and respect your decision to explore alternatives that better align with your needs. We in fact want nothing more than to see you succeed. If you believe that our product no longer suits your requirements, it is right for you to look for solutions that are more in line with your specific needs.

Thanks! Kind regards.

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Posté le de Elisa B.
X5 Croatia
X5 Croatia
User
Auteur

Aleksej H., thank you for forwarding my message to Incomedia employees, I don't want to be annoying, but what is the point of your forwarding our messages, when the correspondence only happens for the purpose of solving problems, problems are still there...

Elisa B. Thank you for such a quick and comprehensive reply, I expected a reply within a week, you pleasantly surprised me... I know you are preparing news, but Elisa you are slow to keep up with today's standards, Please, when you have already made a micro CMS, give it a little more push and allow file input and deletion, better manipulation... Users don't want to just write text and put pictures... Webshop is a completely different segment in which this application is not functional for selling chewing gum (pardon the expression) Online payment does not work in all countries, the quantity does not work despite all the settings and testing, I don't want to waste words on delivery and their manipulation... This is a top application with the wrong direction... I know that sales are important and that you aim for new users but LOSE THE OLD ones! With the help of this application, I personally created more than 240 simple websites, and this application is excellent for that... I expected the development of the X5 PRO segment to skyrocket over the years, paid for the update protection scam that leads nowhere... The bottom line is that with each new with moves and updates, you're losing users. Think about it... Thank you... I am honest to the core...

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Posté le de X5 Croatia
Daniel W.
Daniel W.
User
Meilleur utilisateur du mois EN

It is comparable to cars, some drivers want a 2.5 ton SUV, others a small car is enough, with which they can get through narrow streets and into parking spaces better.

I'm glad that WebSite X5 exists and that I don't have to bother with Wordpress & Co.

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Posté le de Daniel W.
Siegbert G.
Siegbert G.
User

I have tested many programs over the last few years and this includes WordPress. If someone tells me that they create beautiful pages with WordPress, then they are programmers or specialists in this field. Actually, I took over WordPress as an administrator. The predecessor only worked with Gutenberg blogs and a Google calendar. Then I wanted to continue working with a highly acclaimed and new program for which i bought a lifetime license. After many hours of exercises and tutorials, i came back to Website X5, although sometimes I got annoyed by the developers' ideas. If you really want to run a shop with all the finesse, you have to look around for another program and also pay for it. Nothing is free these days. I have often written to the developers that if they would pay more attention to the needs of the providers, then Website X5 would become one of the best programs on the market.

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Posté le de Siegbert G.
Axel  
Axel  
User

Hello guys,

No polemic, but many request have asked by many (me too) users to add this or this feature or to fix this option

Very long time ago I asked to Incomedia to deliver to us a public bugtracking tool (just to read) where all bugs, fixes, priorities should be available for us to see the how the fixes are evoluated. When you see into the changelog "minor fixes", it could be interesting to know which one, to avoid to ask by this forum.

So actually we have no visibility of the software feature / evolution. Do you know which news or fixes will be available into the next version... When the next version will be available too.... no visibility...

Always the answer.... into the next release, but date.... NEVER. we wait some months to have MAY BE the good fix.

When we paid a software it should be normal to be informed about these.

And when I saw into the changelog a new option "Magic text" based on IA, I laughed... 
I think this option is not the best to delivered a software, and NEVER I saw a post from user to ask this one.

Just a pleasure for Incomedia to dev this function, not usefull for 95% of users. During this time we wait fixes.

Axel

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Posté le de Axel  
Siegbert G.
Siegbert G.
User

Therefore I will only buy an update if it is in the right relation to performance and price. Everyone who can't speak the language needs MagicText nowadays, right? I would find it better to have an automatic tool for SEO so that our site can be found at all.

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Posté le de Siegbert G.
X5 Croatia
X5 Croatia
User
Auteur

Thank you for comments Daniel W, Axel, Siegbert G.

This application is built on very good foundations, it needs high-quality and fast development following the latest technologies... I think that Incomedija has a small number of programmers who are able to develop, test all segments, monitor new products on the market... In large companies, everyone is responsible for something and it is very easy to associate the faults with the responsible ones... I do not want to mention the price of the product for the quality that the product offers. I would like to pay Incomedia for a "PRO" license, but that license/application must works for what it is paid for. I'm not interested in the price, and Incomedia doesn't understand that. I, as an old user of the X5 system, am willing to pay the license and €1000 per year if it does what I want it to do. Thank you...

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Posté le de X5 Croatia
Olaf Schönweiß
Olaf Schönweiß
User

just my 2 cents

I used Website X5 for a number of customer projects but for new projects I use a competing program. I see there two advantages... 1. that program is in constant development with frequent updates (every two weeks) with all stuff included and not all addons you must buy additionally. 2. (what is more important) pages are created by blocks. This blocks can simply added by drag and drop and can include a lot of stuff. So basically you create a page by drag and drop suited blocks and adapt them to what you need. That is much faster than on X5 3. google fonts f.e. are not useable without violating DVSGO. Even if EU laws are nerving, other tools support local installation of fonts now, partly already for a long time. Why not X5?

The technical foundation itself is not bad, I could even live with indirect paying more by buying all sort of extra components. Nerving are issues like having problems to get a DVSGO conform webpage (what other tools support) and missing of blocks so development is much slower

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Posté le de Olaf Schönweiß
Olaf Schönweiß
Olaf Schönweiß
User

@X5 croatia

I would certainly not pay 1000 EUR every year for updates

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Posté le de Olaf Schönweiß
X5 Croatia
X5 Croatia
User
Auteur

Olaf Schönweiß, what software do you use? Light me please!!! I will pay every software that bring's me money...

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Posté le de X5 Croatia
Olaf Schönweiß
Olaf Schönweiß
User

I use Nicepage (next to X5) now mainly

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Posté le de Olaf Schönweiß
Aleksej H.
Aleksej H.
Moderator

"Aleksej H., thank you for forwarding my message to Incomedia employees, I don't want to be annoying, but what is the point of your forwarding our messages, when the correspondence only happens for the purpose of solving problems, problems are still there..." - the purpose of my message is to inform you that I drew the attention of the company's employees to your question. Based on my experience, this can sometimes speed things up a bit.

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Posté le de Aleksej H.