WebSite X5Help Center

 
Dennis S.
Dennis S.
User

Unable to connect to Server. Generic Error. (Connection attempt timed out.)  en

Auteur : Dennis S.
Visité 388, Followers 1, Partagé 0  

This is my first attempt to upload a website. However, I get this error message everytime that I attempt to Upload all Website files to the Internet.

Unable to connect to Server. Generic Error. (Connection attempt timed out.)

Screenshot is attached. I suspect this is a rookie error. Thanks for your kind help.

Posté le
4 RéPONSES - 3 UTILE - 1 CORRECT
Daniel W.
Daniel W.
User
Meilleur utilisateur du mois DEMeilleur utilisateur du mois EN

Since the web space is used by the Incomedia hosting partner and there is a problem with their server, the user cannot do much.

The Incomedia employees would have to take care of it.

Lire plus
Posté le de Daniel W.
Daniel W.
Daniel W.
User
Meilleur utilisateur du mois DEMeilleur utilisateur du mois EN

Since it is the first time and to prevent possible blockages of the PC, firewall, anti-virus programs, etc. Check or temporarily disable it to see if these programs are causing the problem.

Lire plus
Posté le de Daniel W.
Dennis S.
Dennis S.
User
Auteur

I've temporarily disabled firewall and anti-virus programs but am still unable to make a connection.

Lire plus
Posté le de Dennis S.
Incomedia
Stefano G.
Incomedia

Hello Dennis

I've attempted to connect to your hosting space and I must say that I succeeded without issues.

One question, are you perhaps connected to the internet via some kind of special internet? Like via a Proxy, a company network, or something like that?

Do you have the chance of trying this with any other network or also by installing the software on a different computer temporarily?

I'm positive something on your side is blocking the outgoing connection

I remain available here

Stefano

Lire plus
Posté le de Stefano G.