WebSite X5Help Center

 
Bebe Godeanu
Bebe Godeanu
User

I have an error on export to Internet  en

Auteur : Bebe Godeanu
Visité 726, Followers 1, Partagé 0  

I cannot export the project to Internet. It appears a message : UNABLE TO CONNECT TO SERVER ......see photo attached.

This old project is active on internet and I just modified a number in the footer of the page with copyright from 2022 to 2024 .  So,  I suppose the settings have to be correct.

I checked the antivirus and Website X5 has permission to connect to Internet and the Firewall of PC  is not active.

Please help me with advice. 

Posté le
2 RéPONSES
Daniel W.
Daniel W.
User

Which web hosting provider should the website be uploaded to?

If it worked before, then it could be that the web hosting provider switched from FTP to SFTP or FTPS for security reasons.

Lire plus
Posté le de Daniel W.
Bebe Godeanu
Bebe Godeanu
User
Auteur

thank you for your help.

I asked help also to web host provider and I solved the problem : it seems that people from C panel changed the password without letting me know. I changed the password in FTP  parameters and now it is working to export the project. thanks 

Lire plus
Posté le de Bebe Godeanu