Problem with Help Menu

Auteur : Vadim T.

Visité 1631, Followers 1, Partagé 0

Mots-clés :: help,menu,problem

Hello! I bought WebSite X5 Evolution 10 (last update 10.0.8.35, installation language Russian) and now I've the problem: Help menu doesn't work. When I click on Help menu, program is shutting down and writes: "Incomedia WebSite X5 Evolution has encountered a problem and needs to close. We are sorry for the inconvenience." So when I open the file WebSiteX5.chm, Help window opens and after a few seconds closes with error and writes MicrosoftHTML Help Executable - problem found... In short: HELP doesn't work absolutly!!! Help me please!

Posté le 05-09-2013 04:35:15

2 RéPONSES - 1 CORRECT

Claudio D.

Incomedia

Hello Vadim,

As you noticed the issue comes from Microsoft HTML Help executable which is not working and I would suggest you to uninstall this program and then to download it agian from following link and to install it again:

http://msdn.microsoft.com/en-us/library/windows/desktop/ms669985(v=vs.85).aspx

At the moment i you need the help file you can reach it also on

http://help.websitex5.com/en/

Many thanks!

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Posté le 06-09-2013 07:16:10 de Claudio D.

Vadim T.

User
Auteur

Thanks for comprehensive answer!

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Posté le 06-09-2013 07:45:30 de Vadim T.