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Paul Sartin
Paul Sartin
User

Blank Page With Left Hand Tabs When Starting V.  en

Auteur : Paul Sartin
Visité 1112, Followers 2, Partagé 21  
Mots-clés :: blank,graphics,page

Blank page when starting Website 5 v 9. Update Tab shows "It is not possible to connect" etc.

Graphics have disappeared. Any answers?

Posté le
3 RéPONSES - 1 UTILES
Incomedia
Samantha M.
Incomedia

Hello Paul,

could you please kindly add a screenshot of the error message?

Thank you!

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Posté le de Samantha M.
Paul Sartin
Paul Sartin
User
Auteur

Hi Samantha,

thank you for your reply. Please find attached a screen capture of the opening page from version 9.

After clicking on the 'Update Tab' the 'cannot connect to the Internet' screen appears.... although I am always connected.

Best regards,

Paul Sartin.

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Posté le de Paul Sartin
Incomedia
Samantha M.
Incomedia

Dear Paul,

thank you for the screenshot. Please deactivate firewall and antivirus and update your internet explorer then try again and let me know if you still have problems.
Thank you!

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Posté le de Samantha M.