WebSite X5Help Center

 
Marcus C.
Marcus C.
User

Renewal not working  en

Autore: Marcus C.
Visite 464, Followers 2, Condiviso 0  

I paid for a new subscription 11/10/2021, (transaction ID 164241729).  I was sent the activation code but with a note that nothing needed to be done. I checked that the new licence was active but it shows that the expiry date is the same as before. Also when I open X5 Pro it tells me that my licence will expire soon (Nov-21)  

Anyone with ideas?

Thanks much,

Marcus

Postato il
4 RISPOSTE - 3 UTILI - 1 CORRETTO
Aleksej H.
Aleksej H.
Moderator

Hello. I sent a notification about your question to the company employees, expect an answer from them here in the comments.

Leggi di più
Postato il da Aleksej H.
Mark B.
Mark B.
User

I have the same issue my subscription ends today!!! but purchased new extension licence in october

will it auto update today or is there an issue????

Leggi di più
Postato il da Mark B.
Andreas S.
Andreas S.
Moderator

An admin will contact you today and manually enter the extension in your account. There are problems with the automatic extension by the user.

Leggi di più
Postato il da Andreas S.
Incomedia
Elisa B.
Incomedia

Hello!

Thank you for your message.

We have extended your license for a further year.

Thanks! Kind regards.

Leggi di più
Postato il da Elisa B.