Renewal not working 
Author: Marcus C.
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I paid for a new subscription 11/10/2021, (transaction ID 164241729). I was sent the activation code but with a note that nothing needed to be done. I checked that the new licence was active but it shows that the expiry date is the same as before. Also when I open X5 Pro it tells me that my licence will expire soon (Nov-21)
Anyone with ideas?
Thanks much,
Marcus
Posted on the
Hello. I sent a notification about your question to the company employees, expect an answer from them here in the comments.
I have the same issue my subscription ends today!!! but purchased new extension licence in october
will it auto update today or is there an issue????
An admin will contact you today and manually enter the extension in your account. There are problems with the automatic extension by the user.
Hello!
Thank you for your message.
We have extended your license for a further year.
Thanks! Kind regards.