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Marcus C.
Marcus C.
User

Renewal not working  en

Autor: Marcus C.
Besucht 458, Followers 2, Geteilt 0  

I paid for a new subscription 11/10/2021, (transaction ID 164241729).  I was sent the activation code but with a note that nothing needed to be done. I checked that the new licence was active but it shows that the expiry date is the same as before. Also when I open X5 Pro it tells me that my licence will expire soon (Nov-21)  

Anyone with ideas?

Thanks much,

Marcus

Gepostet am
4 ANTWORTEN - 3 NüTZLICH - 1 KORREKT
Aleksej H.
Aleksej H.
Moderator

Hello. I sent a notification about your question to the company employees, expect an answer from them here in the comments.

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Gepostet am von Aleksej H.
Mark B.
Mark B.
User

I have the same issue my subscription ends today!!! but purchased new extension licence in october

will it auto update today or is there an issue????

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Gepostet am von Mark B.
Andreas S.
Andreas S.
Moderator

An admin will contact you today and manually enter the extension in your account. There are problems with the automatic extension by the user.

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Gepostet am von Andreas S.
Incomedia
Elisa B.
Incomedia

Hello!

Thank you for your message.

We have extended your license for a further year.

Thanks! Kind regards.

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Gepostet am von Elisa B.