WebSite X5Help Center

9 RISPOSTE - 1 UTILE
Julio F.
Julio F.
User
Autore

Hi, I can't see my license:

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Postato il da Julio F.
Claudio D.
Claudio D.
Moderator
Utente del mese IT

here

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Postato il da Claudio D.
Julio F.
Julio F.
User
Autore

Hi, I'm having this issue everytime came up an update.

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Postato il da Julio F.
Julio F.
Julio F.
User
Autore

Now I'm trying again to update to 2025 and still receiving the same issue, I cannot continue downloading and installing from the begining, this issue needs to be solved or please reimburse my last payment. This is not what I payed for years ago...

Elisa B.
Hi Julio,  please directly use this setup: https://www.websitex5.com/download/v2024.4/wsx5_pro.exe Thanks! Kind regards.
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Postato il da Julio F.
Julio F.
Julio F.
User
Autore

update available 2025.1.2

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Postato il da Julio F.
Daniel W.
Daniel W.
User
Utente del mese EN

Click on the user name in the top right corner, then select "My Profile" and click on "Download". There you can download the latest version and there you will also find the license key for installation under "License Key".

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Postato il da Daniel W.
Incomedia
Eric C.
Incomedia

Hello Julio,
if that error is displayed again could you please check the task manager and make sure that there are no multiple processed for WebSite X5 displayed?
If this is the case, please close them all before opening only one instance of the software and trying to update.
I remain available.

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Postato il da Eric C.