WebSite X5Help Center

9 ANTWORTEN - 1 NüTZLICH
Julio F.
Julio F.
User
Autor

Hi, I can't see my license:

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Gepostet am von Julio F.
Claudio D.
Claudio D.
Moderator
Nutzer des Monats IT

here

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Gepostet am von Claudio D.
Julio F.
Julio F.
User
Autor

Hi, I'm having this issue everytime came up an update.

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Gepostet am von Julio F.
Julio F.
Julio F.
User
Autor

Now I'm trying again to update to 2025 and still receiving the same issue, I cannot continue downloading and installing from the begining, this issue needs to be solved or please reimburse my last payment. This is not what I payed for years ago...

Elisa B.
Hi Julio,  please directly use this setup: https://www.websitex5.com/download/v2024.4/wsx5_pro.exe Thanks! Kind regards.
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Gepostet am von Julio F.
Julio F.
Julio F.
User
Autor

update available 2025.1.2

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Gepostet am von Julio F.
Daniel W.
Daniel W.
User
Nutzer des Monats EN

Click on the user name in the top right corner, then select "My Profile" and click on "Download". There you can download the latest version and there you will also find the license key for installation under "License Key".

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Gepostet am von Daniel W.
Incomedia
Eric C.
Incomedia

Hello Julio,
if that error is displayed again could you please check the task manager and make sure that there are no multiple processed for WebSite X5 displayed?
If this is the case, please close them all before opening only one instance of the software and trying to update.
I remain available.

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Gepostet am von Eric C.