WebSite X5Help Center

9 ANSWERS - 1 USEFUL
Julio F.
Julio F.
User
Author

Hi, I can't see my license:

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Posted on the from Julio F.
Claudio D.
Claudio D.
Moderator
Best User of the month IT

here

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Posted on the from Claudio D.
Julio F.
Julio F.
User
Author

Hi, I'm having this issue everytime came up an update.

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Posted on the from Julio F.
Julio F.
Julio F.
User
Author

Now I'm trying again to update to 2025 and still receiving the same issue, I cannot continue downloading and installing from the begining, this issue needs to be solved or please reimburse my last payment. This is not what I payed for years ago...

Elisa B.
Hi Julio,  please directly use this setup: https://www.websitex5.com/download/v2024.4/wsx5_pro.exe Thanks! Kind regards.
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Posted on the from Julio F.
Julio F.
Julio F.
User
Author

update available 2025.1.2

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Posted on the from Julio F.
Daniel W.
Daniel W.
User
Best User of the month EN

Click on the user name in the top right corner, then select "My Profile" and click on "Download". There you can download the latest version and there you will also find the license key for installation under "License Key".

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Posted on the from Daniel W.
Incomedia
Eric C.
Incomedia

Hello Julio,
if that error is displayed again could you please check the task manager and make sure that there are no multiple processed for WebSite X5 displayed?
If this is the case, please close them all before opening only one instance of the software and trying to update.
I remain available.

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Posted on the from Eric C.