Issue, update 
Autor: Julio F.
Visited 532,
Followers 1,
Udostępniony 0
Please let me know how to fix this:
Posted on the
restart your windows
don't run WebsiteX5
download software from your profile , here in HelpCenter
https://helpcenter.websitex5.com/it/community/utenti/0/downloads
, and then reinstall...
Autor
Hi, I can't see my license:
here
Autor
Hi, I'm having this issue everytime came up an update.
Hi Julio,
please directly use this setup: https://www.websitex5.com/download/v2024.4/wsx5_pro.exe
Thanks! Kind regards.
Autor
Now I'm trying again to update to 2025 and still receiving the same issue, I cannot continue downloading and installing from the begining, this issue needs to be solved or please reimburse my last payment. This is not what I payed for years ago...
Autor
update available 2025.1.2
Click on the user name in the top right corner, then select "My Profile" and click on "Download". There you can download the latest version and there you will also find the license key for installation under "License Key".
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Hello Julio,
if that error is displayed again could you please check the task manager and make sure that there are no multiple processed for WebSite X5 displayed?
If this is the case, please close them all before opening only one instance of the software and trying to update.
I remain available.
Autor
New issue: even with internet working 100% fine...
Hello Julio,
are you using a VPN or similar tools?
If so, could you please check the situation again after disabling it?
Thank you.