WebSite X5Help Center

 
Duncan Baker
Duncan Baker
User

Why do my posts...  en

Autor: Duncan Baker
Visited 1803, Followers 2, Udostępniony 0  

Why do two of my posts get closed when the questions I raised haven't been resolved?

I have a couple of posts on here about problems I have with PDFs when transferring from v12 to v13.

Thes have been marked as solved when I haven't had the problem solved.

Grateful to know why.  Is it just the administration hoping I will ahve forgotten and gone away?

Best wishes,

Duncan

Posted on the
3 ODPOWIEDZI
Incomedia
Samantha M.
Incomedia

Hi Duncan,

good morning and thank you for contacting us. 
I'm sorry about this, what posts are you talking about exactly?
Could you please show them to me?

A post is closed only when it is marked as ''correct'', did you do this perhaps?

Wishing you a lovely day Duncan!

Samantha

Czytaj więcej
Posted on the from Samantha M.
Incomedia
Samantha M.
Incomedia

Thanks for the details. 

Two of those where closed and they where not marked as correct I'll report this, thanks Duncan. 

Have a good week!
Samantha

Czytaj więcej
Posted on the from Samantha M.