WebSite X5Help Center

 
ROBERT  FINESTONE
ROBERT FINESTONE
User

Call numbers not working  en

Autor: ROBERT FINESTONE
Visited 2465, Followers 2, Udostępniony 0  

Hi Incomedia.

One of my websites is having problems with phone numbers on mobile not calling or even giving the option to call. Also, some buttons that previously were clickable are no longer please advise?

http://www.jupiterhealthservices.com.au/apsley-medical-centre.html

Incomedia no error just not working 

Posted on the
14 ODPOWIEDZI - 2 USEFUL
ROBERT  FINESTONE
ROBERT FINESTONE
User
Autor

I have backed up the project to file then reinstalled on x5 and re-uploaded entire project to ftp but still some of the phone numbers won't dial on mobile!

Czytaj więcej
Posted on the from ROBERT FINESTONE
Incomedia
Elisa B.
Incomedia

Hi Robert, 

how did you insert the link for the phone call? Did you use custom code?

Thank you! Kind regards.

Czytaj więcej
Posted on the from Elisa B.
 ‪ KolAsim ‪ ‪
 ‪ KolAsim ‪ ‪
Moderator
Najlepszy Użytkownik miesiąca PL
ROBERT FINESTONE
Ho eseguito il backup del progetto in un file, quindi reinstallato su x5 e caricato di nuovo l'intero progetto su ftp, ma alcuni dei numeri di telefono non comporranno la chiamata sul cellulare!

To assign the LINK, ... choose the File or URLInternet file  option and type in the URL address that gives its position on the Internet;  for example:

tel: +390123456789    (+44    x en)

(IT) - Per assegnare il COLLEGAMENTO, ... scegliere l'opzione  File o URL | File su Internet e digitare l'indirizzo (URL) che ne identifica la posizione in rete;   per esempio: tel:+390123456789

...!... error in HEAD...!... <a name="Top"></a>

.

ciao

Czytaj więcej
Posted on the from  ‪ KolAsim ‪ ‪
ROBERT  FINESTONE
ROBERT FINESTONE
User
Autor

Hi Elisa

No code normally any phone numbers i have in my text becomes a clickable link on mobile!

Czytaj więcej
Posted on the from ROBERT FINESTONE
JJ. JUAG
JJ. JUAG
User

The function, where telephone numbers are automatically recognized in the browser, is a browser-dependent setting and can not be influenced from the homepage. For sure of the phone number you should use the appropriate link in website x5.

JJ.

Czytaj więcej
Posted on the from JJ. JUAG
Incomedia
Elisa B.
Incomedia

Hi Robert, 

please follow KolAsim suggestion, and let me know if you can solve the issue this way. 

Thanks, kind regards.

Czytaj więcej
Posted on the from Elisa B.
ROBERT  FINESTONE
ROBERT FINESTONE
User
Autor

Hi, KolAsim please explain better! I'm a bit dumb today and most dayssealed!! 

I usually just leave numbers and when it goes to mobile it works fine but for this project, it does not work after it was working fine 3 weeks ago. 

Czytaj więcej
Posted on the from ROBERT FINESTONE
 ‪ KolAsim ‪ ‪
 ‪ KolAsim ‪ ‪
Moderator
Najlepszy Użytkownik miesiąca PL

Hello; ... or use  "The Link window" functions of the program, as said before:
or use the TAG <A> in Object HTML Code; for example:
<a style="font-size:22px;text-decoration:none;color:blue" href="tel:9876543210">Click Here To Call Support 987 654 3210</a>

(IT) - ciao; ... o usi le funzioni "collegamento" del programma, come detto prima;
oppure usi il TAG <A> in Oggetto Codice HTML; per esempio:
<a style="font-size:22px;text-decoration:none;color:blue" href="tel:9876543210">Click Here To Call Support 987 654 3210</a>

.

ciao

.

Czytaj więcej
Posted on the from  ‪ KolAsim ‪ ‪
ROBERT  FINESTONE
ROBERT FINESTONE
User
Autor

It seems like an alignment problem my booking button is now doing the same and not working but if you click below the button it seems to work? It only happens on mobile!!!

Incomedia

Czytaj więcej
Posted on the from ROBERT FINESTONE
ROBERT  FINESTONE
ROBERT FINESTONE
User
Autor

Try copy text from the pages in mobile and you will see the alignment issue

Czytaj więcej
Posted on the from ROBERT FINESTONE
ROBERT  FINESTONE
ROBERT FINESTONE
User
Autor

You seem not to be understanding me. Go to t

he two affected sites and try copy text from it and you 'll see what I mean...

Czytaj więcej
Posted on the from ROBERT FINESTONE
Ro Partner
Ro Partner
User

Hi, Robert. You must use the correct format. don't use "callto:" (open Skype)

Czytaj więcej
Posted on the from Ro Partner