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Tom W.
Tom W.
User

Website not uploading  en

Autor: Tom W.
Visited 1718, Followers 1, Udostępniony 0  

Hello,

I've made some changes to the website. I've uploaded it several time (whole website). 

When I go online no changes appear to have taken place.

Do you know what might be the problem?

Thank you

Posted on the
17 ODPOWIEDZI - 1 POMOCNY
Andre E
Andre E
Moderator

Did you refresh yoour browser to process changes? F5 or even better ctrl-F5?

This might help, best is to do this always when you are looking at website after upload, because time is usualy very small between previous visit and then your browser does use old data.

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Posted on the from Andre E
Tom W.
Tom W.
User
Autor

Yeah. I even tried on different independent devices. Same thing.... And it's been some time since last upload

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Posted on the from Tom W.
Tom W.
Tom W.
User
Autor

https://www.twojeubezpieczenia.online/

There should be map at bottom of page and form over it.

Top of the page shouldn't have the counter.

Tell me what you can see...

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Posted on the from Tom W.
Andre E
Andre E
Moderator

Tom what i can see is that last update is from april 2020.

Are you sure you upload to corrrect folder of your provider please check this!

this is below part of page you gave:

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Posted on the from Andre E
Tom W.
Tom W.
User
Autor

Hmm.... contacted the hosting people. All ok.

I deleted all files on ftp and uploaded all website again. And same thing. Seems X5 is doing something wrong...

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Posted on the from Tom W.
Tom W.
Tom W.
User
Autor

Update....

I refreshed the web page now and seems the folder is now empty.

So I upload website using X5 but it doesn' do it.....

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Posted on the from Tom W.
Tom W.
Tom W.
User
Autor

OK now I give up. Managed to upload everything. Files ok. Redirect too and get 403 :(

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Posted on the from Tom W.
Incomedia
Stefano G.
Incomedia

Hello Tom

If you're getting such an issue (403) it means that the folder in which you're exporting is wrong. The software can make no mistake here. It will export exactly in the folder you tell it to.

It's very probable that the destionation folder configured is incorrect. Unfortunately, the Staff cannot offer support for this since the correct destination folder is a piece of information that can only be given by the hosting

I suggest contacting them again and showing them the data you inserted in Step 5. Let's see if they can correct this for you

Thank you

Stefano

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Posted on the from Stefano G.
Andre E
Andre E
Moderator

Are you checking http?

on http://www.twojeubezpieczenia.online/     i get also 403 error

on https://www.twojeubezpieczenia.online/ your website is still there made with Incomedia WebSite X5 Pro 2020.1.4  -> so this is not empty!

last update: 21 april 2020

Again, check correct ftl upload adress/folder!

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Posted on the from Andre E
Tom W.
Tom W.
User
Autor

Hi, It doesn't upload the index file....

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Posted on the from Tom W.
Tom W.
Tom W.
User
Autor

I uploaded ALL files again and it's not there (??)

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Posted on the from Tom W.
Andre E
Andre E
Moderator

Well the site is deleted so you got the correct folder now. But if you upload it should be there, again are the folders the same?

upload to the exact same location you now have removed that should work if you can remove you can upload also.....

if this does not work do as Stefano suggested, contact your hosting provider.

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Posted on the from Andre E
Tom W.
Tom W.
User
Autor

Just created new folder on serwer and same thing. Index is not there...

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Posted on the from Tom W.
Andre E
Andre E
Moderator

contact your hosting provider and check wit them.

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Posted on the from Andre E
Tom W.
Tom W.
User
Autor

Just looked for uploaded files from X5 and it does't seem to upload the index file. It can only be found in admin folder. I think I'm doing something wrong. Like first time in so many years and it's bit frustrating. Any ideas?

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Posted on the from Tom W.
Incomedia
Stefano G.
Incomedia

Hello Tom

Go to Step 3 -> Page properties on the Home Page.

Could it be that the file name is different from index?

It should say index here

Let me know what you see here

Stefano

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Posted on the from Stefano G.
Tom W.
Tom W.
User
Autor

Sorted!!! God bless you with unlimited alcohol supplies :)

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Posted on the from Tom W.