Why is a product page not showing for an e-commerce site? 
Autor: Ross P.Hello
I have now sorted out the problem getting .csv files to load but I have noticed that they do not seem to automatically set up the Product page like they used to when manually loaded up, so I tried adding some pages manually and they don't seem to be setting up the product page as well now.
The site is not live as all the products are not included yet, so the pages are hidden for the time being.
I am wondering if the last update (2025.2.8) has anything to do with it as the manual uploads before that showed up correctly and still do on a project page.
Has anyone got any ideas of what I am doing wrong please?
I have included a zip file of some images of the various page and products set ups incase I am doing something incorrect there.
Kind regards
Ross
Hello Ross,
unfortunately no file was attached, could you please check?
Autor
Sorry Eric
The file must have been too big - try this one?
Thank you
Ross
Hello Ross,
this one was attached.
Could you clarify something? The empty Product Page appears when previewing directly from Step 1 - Settings ---> E-commerce, whereas if you preview the Search Page and click on a product from there, it is displayed, from what I gathered in the screenshots?
Could you please check if the situation is the same if you press CTRL while clicking the preview icon?
You should see a loading bar during the preview.
Autor
Hello Eric,
The empty product page shows when you try to view it by clicking on the title of the product from the cart search page -
cartsearch/index.html?sortOrderBy=relevance&categories=8sof26xn|ivre9nyr
As well as from the preview, direct from the Product list setting page and the webpage which includes the catalogue (wallpaper-catalogue.html) both of which direct to this page - product/index.html?g-2-vintage-blossom-wallpaper
Pressing the CTRL button seems to make no difference, sorry.
Hello Ross,
could you please provide me with a copy of the project to take a look?
You can export it in Step 5 - Export, choosing the “Export the project” option to generate an IWZIP file.
You can then upload the file with https://www.swisstransfer.com/ or similar services, and provide a download link at support @ incomedia.eu (without the spaces).
Thank you.
Autor
Thanks Eric
I have arranged this through https://www.transferxl.com/ and they normally advise you with the link to open it by your email address - I put in the message part - Attention Eric C.
Here is the link as well - https://www.transferxl.com/download/04vV93R5fWCDTG
Kind regards and Thanks again Eric
Ross