WebSite X5Help Center

 
Malka N.
Malka N.
User

My fresh bought licence seems to be corrupted, when should i get a new one ?  en

Author: Malka N.
Visited 1055, Followers 1, Shared 0  

"la clé de licence insérée est associée à une autre adresse e-mail."

It means the licence key you have enterred is associed to an other email adress.

i bought the software more than 10 days ago, and i still can't use it.

I don't understand, i need an explanation and more, and most of all, i need it to work, AS SOON AS possible.

Thank you for understanding my issue.

Ps : my cleverbridge number: 62781875.

Posted on the
4 ANSWERS - 1 USEFUL - 1 CORRECT
Liliane G.
Liliane G.
User

Error 302 should have been resolved already and you should have received a new key from Cleverbridge. Did you check your spam folder and if you paid with PayPal check if there is a message there with a new and valid key. Due to a server error many customers got a key that did not work. (see error 302)

Contact: *** or *** Good luck!

Read more
Posted on the from Liliane G.
Liliane G.
Liliane G.
User

Sorry it removed the email :( 

register at websitex5 dot com

or

cs at cleverbridge dot com ..

Read more
Posted on the from Liliane G.
Incomedia
Samantha M.
Incomedia

Hello Malka!

Thank you for informing us. Did you follow Lilianes useful suggestion?

Please write back if you need more help. 
Thank you,
Samantha

Read more
Posted on the from Samantha M.
Malka N.
Malka N.
User
Author

I have received it few hours ago, thank you.

Nissim.

Read more
Posted on the from Malka N.