WebSite X5Help Center

 
Luis S.
Luis S.
User

Memory and CPU problem with latest update (X5 12 + Windows7)  en

Author: Luis S.
Visited 1993, Followers 2, Shared 0  

This problem is new and started one day after I updated the software, the computer has an i5 processor, 8GB of RAM and Windows 7 Ultimate.

Posted on the
10 ANSWERS - 4 USEFUL
Incomedia
Claudio D.
Incomedia

Hello Luis,

Thank you for informing us. The developers have already been informed about the issue and they are working on it.

Many thanks!

Read more
Posted on the from Claudio D.
Luis S.
Luis S.
User
Author

Any ETA?  Is there any way I can downgrade the software? I need to finish 3 webpages and this problem will make me waste too much time  

Read more
Posted on the from Luis S.
Incomedia
Claudio D.
Incomedia

Hello Luis,

The developers are working to fix this issue as soon as possible. You can enroll in the beta program on http://beta.websitex5.com/ so you will be able to test it as soon as the new beta release will be published.

It is not possible to downgrade the program. What you can try in the meanwhile is to keep the preview always open while working on the project without closing and reopening while on the same project.

Many thanks!

Read more
Posted on the from Claudio D.
Quodbach H.
Quodbach H.
User

I also have many crashes (memory en cpu problems) after the latest updates of x5 12 prof. This problem is also fixed very soon?

Read more
Posted on the from Quodbach H.
Luis S.
Luis S.
User
Author

Well I did downgraded to ver.17 and was able to get back to work.

Let's hope we can get a real update next time, working with this number of errors and crashes is very annoying.

Read more
Posted on the from Luis S.
Luis S.
Luis S.
User
Author

Has this problem been fixed in the version . 20?

Read more
Posted on the from Luis S.
A. Kris
A. Kris
User
Luis S.
Well I did downgraded to ver.17 and was able to get back to work. Let's hope we can get a real update next time, working with this number of errors and crashes is very annoying.

I too have had to return to the 17 version to continue using the software.
Let's hope we can get a real-time update next time

Read more
Posted on the from A. Kris
Luis S.
Luis S.
User
Author

I'm still in ver .17 because I haven't got confirmation about the issues the program is having, last time I upgraded (ver .19) I almost lost my projects so now I prefer to wait :/

Read more
Posted on the from Luis S.
Incomedia
Claudio D.
Incomedia

Hello Luis,

With the latest update the issue is solved. Make a backup of the projects before you upgrade to have a security copy of them and then test if on your computer you still experience the same issue first by using a new project and then with the existing projects.

Many thanks!

Read more
Posted on the from Claudio D.