WebSite X5Help Center

 
Éva Pajor
Éva Pajor
User

After a successful activation requests activation again.  en

Author: Éva Pajor
Visited 819, Followers 1, Shared 0  

Hello, I am a new program owner. I received the activation code, and I entered it in the activation page. After the the "successful activation" message, I klick the start button but the program ask the activation key again and again. Activation is always "successful" but I can not start the program, because it asks key again...

Posted on the
3 ANSWERS - 1 CORRECT
Donald B.
Donald B.
User

Hello Ava, there has been several posts about this in the past and happens on a regular basis. Do some forum searches using "activation" and "license" from the box at the top. This usually happens when the software is loaded under one profile/user and a different user/profile uses the program.

Some of the fixes:

1. Right click on the program and run as adminstator one time.

2. Copy the license folder from the admin user/profile that loaded X5 and paste into the standard user's profile.

3. Load and run under an adminstrator profile.

4. Load the program under a standard user(that was changed to admin) then change back to a standard user. Then for updates the profile will have to be toggled to admin and back again. (I don't like running programs under an adminstrator profile but as a standard user.)

Let's see what the moderators and incomedia have to say this round.

Regards - Donald

Read more
Posted on the from Donald B.
A. Kris
A. Kris
User

Hi Eva, you tried to report the program works as an administrator? If you do not then you can try to do that I can do it. Let us know if you succeeded.

Szia Eva,
Próbáltad ugy telepiteni a programot , mint adminisztrátor? Ha nem akkor probald azt tenni lehet , hogy ugy menni fog. Ird meg , ha sikerult.

Read more
Posted on the from A. Kris
Éva Pajor
Éva Pajor
User
Author

Many thanks for the helpful assistance!!! The problem was what you wrote.

Many thanks again!

Eva

Read more
Posted on the from Éva Pajor