After Main Window of V.13 Opens it Crashes 
Author: James IveyWhen the main window opens it crashes and below is what it says:
Problem Event Name: APPCRASH
Application Name: websitex5.exe
Application Version: 13.0.0.14
Application Timestamp: 57f6514c
Fault Module Name: LavasoftTcpService64.dll
Fault Module Version: 2.3.4.7
Fault Module Timestamp: 555dc671
Exception Code: c0000095
Exception Offset: 0000000000008902
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 8ef4
Additional Information 2: 8ef4bed1d27818ede93e9ebf5d0aae34
Additional Information 3: f654
Additional Information 4: f65434592d5804380cfebd0c15e637a0
Next, when I closed the above window another window opens as:
CefSharp.BrowserSubprocess as stopped working
Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: CefSharp.BrowserSubprocess.exe
Problem Signature 02: 47.0.3.0
Problem Signature 03: 56ce5c54
Problem Signature 04:
CefSharp.BrowserSubprocess.Core
Problem Signature 05: 47.0.3.0
Problem Signature 06: 56ce5c54
Problem Signature 07: 196
Problem Signature 08: 3d
Problem Signature 09: System.NullReferenceException
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 1033
Additional Information 1: d2cf
Additional Information 2: d2cf94fc5efa96bc7f37d1168c8d47cf
Additional Information 3: acb6
Additional Information 4: acb605e1c0c9f0f528c6b63938046c5b
Also, when I first tried to open, after installing, it seems the .NET Microsoft did not load. It said I needed it to open the program. I went to the site and downloade it and it installed okay.
James Ivey
Same problem I had and your error report shows the same cause. There was a Lavasoft program that my son had installed and it stopped X5 from opening past the first screen.
Look in your Control Panel for this program and uninstall it. I forget exactly what mine was called but Lavasoft make AdAware and a few other security type programs. They are good programs but in my case this was what blocked X5, so anything you have installed needs to be removed, then test out X5 again.
It didn't affect my Version 11 or 12, just v13.
Author
I do not have Lavasoft (AdAware) on my computer. I use Norton, and I just uninstalled v13 and shut off norton and reinstalled as Administrator. It still crashed! I have v.11 & v.12 and didn't have this problem when I installed it?
Hello James,
From the error message you receive it is shown Lavasoft is causing the issue and it is installed on your computer:
Fault Module Name: LavasoftTcpService64.dll
Probably another program installed a function of Lavasoft and this is causing the issue on your computer.
Many thanks!
Author
Don't know how it got there but It's gone and the v.13 opened, thanks very much.
Jim