I just started using it.

In your case it might be a currupted database.

I will keep you informed about my experience, but so far it looks good.

Looks good here....

Andre,

Your image shows the default view, the last 30 days.  That view works for me too, but it breaks when you select a custom date range.  Please try changing the date to anything else and let me know if it works. 

Hello Gabriel,

You are right after selecting another time frame the graphic is gone and there is a very strange date set, also the pop up kalander does not look very well.

I have set this post for Incomedia to check, my gues that this is a bug.

Thank you for reporting this.

Cool.  Thanks for reporting it.  It is going to be a very useful tool for me, especially after it is fixed.

Hello Gabriel,

i report it to our developers team for analyze it.

Thank you.

Hello Gabriel,

can you try to click CTRL+F5 when you see the wrong graphic?

Tell me the url of your page when you click on the custom date and the PHP version of your server and the operation sistem of the server (linux,windows).

Let me know.

Riccardo,

I have the same problem, php is PHP 5.6. The provider uses Linux.

I switched to php7 -> same problem.

It does not matter what date you select, any date changes the graphics with 1970-01-25 in the left button corner.

Even if switched back to the original date the graph in Analytics is bad. If I goto dashboard, then back to analytics, one month is displayed correctly again. changing any date gives the prtscrn I have posted earlyer.

CTRL-F5 does not help.

The problems starts when you open the popup for a change in calander date. Even if I open the calander by pressing on one of the date's and then close the popup by selecting the same date (the 1st of the month, without actually changing the date) the graph goes wrong.

Inomedia: Please check the popup of the date picker I believe this sets a wrong format when you have used it

Hello Andre,

thank you for your informations.I'll let you know as soon as possible.

Thank you Riccardo,

IMHO it can't be the server or PHP because in the start screen where 1 month is shown the grafic is correct, so the dates are correctle set and the data is correct, so PHP and Linux server work correct. At the moment of opening the pop up to change the date that triggers an event that causes the issue.

Hello Andre,

thank you for your informations.

Hello Andre,

can you tell me the url after the change the date please?

For example:  "analytics.php?type=visitorscount&from=1480587719000&to=1489141319613"

Thank you.

before: http://andreweb.nl/rsa/admin/analytics.php

after: http://andreweb.nl/rsa/admin/analytics.php?type=visitorscount&from=1486572522000&to=1488991724779

I kept the date the same (8-3-2017)

Hello Andre,

thank's for your informations.I'll let you know as soon as possible

While you are making changes to this, can we add some additional analytics tools like referrer URL, source IP info, browser type, screen resolution, time of day, heatmaps?

Thanks!

Hello Gabriel,

please open a new topic in the idea section. Thank you.

Hello Riccardo P.,

I know you are very busy enhacing and testing X5, but is there any news on this topic issue?

Thanks

Hello Andre,

With the versione 13.1 this report has beenresolved, please re export all site with the last update.

Thanks Riccardo,

I am testing the beta 13.1.0.5 in this version it still does not work, didi a full upload but still same issue.

Tested with beta 13.1.1.8 also the issue is still there.

Hello Andre,

try follow this steps:

1. export all site in your server
2. go in the folder RES in your site
3. "x5engine.php" delete the file "x5engine.php" 
4. rename the file with the name like this "x5engine_28j3020.php" to "x5engine.php"

Let me know.

I would if I could, but I don't have an x5engine_xxxx.php, the x5 engine file is from yesterday, the day I did the full upload. See reversed alphabaticle file list of my RES folder in the attachement.

Hello Andre,

can you send me the file .iwzip of your project and the FTP Data of your server please? you can create another private topic.

Let me know.

I made a new private post with the information.

Hope this helps,

Hi guys.  Any progress on this? It will be very usefull once this is fixed.  Thanks!

To fix this Incomedia needs all information to acces  your provider and database (all login names database names and acces codes.)

I did not give this, so nothing is happening sinds then.

I still think it's strange standard on login it shows the month correct, after using the pop up to set the same date it does not work anymore.

I can't figure out why Incomedia can not use this difference to find the error.

So are you and I the only two people experiencing the exact same error?  That seems strange.  What is the best way to provide the info?

It looks like we are the only two that have this, i assume more but not everybode uses this option. There are free and more visitor counters and they have more tools. If needed I use these ( I always have, even before x5 hat this option)

If you want to provide the data to Incomedia, set it in an private message, an maybe they will find it then. I was going to find out myself, it can't be hard, but I am very short on time so it could take a while before I can take a crack at it.

If I find a solution I will let you know Gabriel.

Best Regards

Hello,

i need the .iwzip of the project, the url of the site and the data ftp to access of your server.

Thank you.

(you can create a new private topic)