WebSite X5Help Center

 
Duncan Baker
Duncan Baker
User

Menu not updating  en

Author: Duncan Baker
Visited 1506, Followers 1, Shared 0  

I have started a new page http://www.lydbury.co.uk/pdf-brochure-2018.html which relaces http://www.lydbury.co.uk/pdf-brochure-2017.html

If I go direct to http://www.lydbury.co.uk/pdf-brochure-2018.html it comes up fine with the embes=dded 2018 PDF file. But if I go there off the menu it doesn't work. I still get http://www.lydbury.co.uk/pdf-brochure-2017.html but with a message saying no preview available.

I have cleared my cache - help please?

Posted on the
11 ANSWERS - 1 USEFUL - 1 CORRECT
Andre E
Andre E
Moderator

What if you remove the object and then place it again?

Did you just update x5? then try a restart of pc as well.

Read more
Posted on the from Andre E
Gianfranco G.
Gianfranco G.
User

It often happens me too. Usually it is sufficient to do twice (or more) refresh of the page (Ctrl + F5)

Read more
Posted on the from Gianfranco G.
Gianfranco G.
Gianfranco G.
User

Sorry, It isn't a cache problem. The link in the menu button is actually to the 2017 page

Read more
Posted on the from Gianfranco G.
Duncan Baker
Duncan Baker
User
Author

What wiht that and the lack of instant downlaod for digital products - I am fed up :(

Read more
Posted on the from Duncan Baker
Duncan Baker
Duncan Baker
User
Author

Thanks Gianfranco - that doesn't solve the problem 

Read more
Posted on the from Duncan Baker
Andre E
Andre E
Moderator

Duncan

It is because there is another file with the same name on the server / folder but with a different extension.

delete the folder of your provider and do a full upload.

Read more
Posted on the from Andre E
Gianfranco G.
Gianfranco G.
User

Try to remove the page 2018 from the map, run the preview and reinsert the same page. You can copy/past the content in other to temporary page to do it again

Read more
Posted on the from Gianfranco G.
Duncan Baker
Duncan Baker
User
Author

Thanks both. Deleted it off the server and uploaded again. All tickety-boo :)

Read more
Posted on the from Duncan Baker
Andre E
Andre E
Moderator

Great Duncan!

Sorry about my first post, I did understood correct what you ment.

THX for the feedback, this helps other users as well.

Read more
Posted on the from Andre E