Where is X5?Author: Duncan Baker
Website X5 is not a cheap product in this day and age. It does some things very well and I like the fact that I can run the program on my PC and then upload to my server. That is great.
But it is falling well behind the edge in two respects:
1. It does not enable instant downloads of digital products. There is no way that I would have bought X5 in the first place if I had had to enter my credit card details and then wait for authorisation before I coudl down load the program. That is just not acceptable in this day and age.
When we purchase a program or facility on line, we expect to be able to download it instantly - or by return of email.
X5's continualled ignorance of this requirement is totally unacceptable.
2. Stripe is fast becomoing oneline payment facility and this integration should be built into X5. Many people will accept paypal - others won't. With a product nearing $200, this integration whoudl be built in.
I shan't be paying for any update until these two problems are solved and I am even thinking of migrating from X5. I certainly could not recommend it to anone at the moment.
Please give this some serious thought X5 and do not just sit on your laurels. Bigger giants than you have gone out of business by not listening to their customers.