Cannot install X5 2019.1

Author: Duncan Baker

Visited 1042, Followers 1, Shared 0

Tags: 2019,install,licence,website x5 professional 17

V2019.1 The license key you entered cannot be used to install this version

I just attempted to install "update" to WX5 v2019.1 and was informed my license key (as shown in my profile) cannot be used.

Posted on the 04/02/2019 11:52:03

7 ANSWERS - 1 USEFUL - 1 CORRECT

Duncan Baker

User
Author

Help - now version 17 won't run so I can't edit my website.

Posted on the 04/02/2019 11:54:23 from Duncan Baker

Esahc ..

Moderator

Duncan, welcome to the club.

You can download v17 from your profile, if you then install it v17 should be reinstated and v2019 will be removed (I am about to try this myself for exactly the same reason).

Posted on the 04/02/2019 12:05:54 from Esahc ..

Esahc ..

Moderator

Success!!!

Duncan, do as I said in the post above. I have now installed v17 and can continue to work until this issue is resolved.

Posted on the 04/02/2019 12:08:32 from Esahc ..

Stefano G.

Incomedia

Hello everyone.

We encountered an issue that could prevent certain installations to be completed successfully, and I would like to ask you to now try this again.

Let me know if by any chance you're able to install the update the standard way now

Thank you

Stefano

Posted on the 04/02/2019 12:22:02 from Stefano G.

Esahc ..

Moderator

Fixed!! Thank you.

(but v17 is gone again :-(

Posted on the 04/02/2019 12:36:35 from Esahc ..

Duncan Baker

User
Author

Oooh - I feel really insecure - not a totally happy bear :(

Posted on the 04/02/2019 13:26:23 from Duncan Baker

Duncan Baker

User
Author

Yup Stefano - it works OK. But I am a little unhappy about the stability....

Posted on the 04/02/2019 13:28:35 from Duncan Baker