Can't download any template
Author: Nadeem A.
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I have bought website x5, recently, After watching multiple tutorials, I tried to create a website by selecting any template from availble free templates. But everytime when I try to select any free template and click on next. It tries to download template and then gives message "generic erro" or sometimes "it is not possible to complete the download". So practically I can't start any website project this time. Any help is appreciated.
Posted on the
Hello.Try this.
And this:
https://helpcenter.websitex5.com/en/post/196569
https://helpcenter.websitex5.com/en/post/201334
P.S. You may be interested in free and paid video lessons.
Author
Thanks for your reply Aleksej, but those links also don't have any solutions in them. And I am still facing the issue.
Hi Nadeem,
thank you for your message.
Does this happen even after having disabled your firewall and antivirus and after having started the software as administrator?
Also, please delete the WebSite X5 - Evo folder you find in C:\Users\ Your Windows username \AppData\Local\Incomedia and please try again.
Thanks! Kind regards.
Author
Thanks Elisa, that worked.
issue solved.