Can't download any template

Author: Nadeem A.

Visited 1759, Followers 1, Shared 0

Tags: download,generic,template,website x5 evo 2019.1

I have bought website x5, recently, After watching multiple tutorials, I tried to create a website by selecting any template from availble free templates. But everytime when I try to select any free template and click on next. It tries to download template and then gives message "generic erro" or sometimes "it is not possible to complete the download". So practically I can't start any website project this time. Any help is appreciated.

Posted on the 04/14/2019 18:22:14

4 ANSWERS - 2 USEFUL - 1 CORRECT

Aleksej H.

Moderator

Hello.Try this.

And this:

https://helpcenter.websitex5.com/en/post/196569

https://helpcenter.websitex5.com/en/post/201334

P.S. You may be interested in free and paid video lessons.

Posted on the 04/15/2019 06:32:59 from Aleksej H.

Nadeem A.

User
Author

Thanks for your reply Aleksej, but those links also don't have any solutions in them. And I am still facing the issue.

Posted on the 04/15/2019 06:47:00 from Nadeem A.

Elisa B.

Incomedia

Hi Nadeem,

thank you for your message.

Does this happen even after having disabled your firewall and antivirus and after having started the software as administrator?

Also, please delete the WebSite X5 - Evo folder you find in C:\Users\ Your Windows username \AppData\Local\Incomedia and please try again.

Thanks! Kind regards.

Posted on the 04/16/2019 07:49:34 from Elisa B.

Nadeem A.

User
Author

Elisa B.

Does this happen even after having disabled your firewall and antivirus and after having started the software as administrator?

Thanks Elisa, that worked.

issue solved.

Posted on the 04/17/2019 14:48:27 from Nadeem A.