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Nadeem A.
Nadeem A.
User

Can't download any template  en

Author: Nadeem A.
Visited 251, Followers 1, Shared 0  

I have bought website x5, recently, After watching multiple tutorials, I tried to create a website by selecting any template from availble free templates. But everytime when I try to select any free template and click on next. It tries to download template and then gives message "generic erro" or sometimes "it is not possible to complete the download". So practically I can't start any website project this time. Any help is appreciated.

Posted on the
4 ANSWERS - 2 USEFUL - 1 CORRECT
Nadeem A.
Nadeem A.
User
Author

Thanks for your reply Aleksej, but those links also don't have any solutions in them. And I am still facing the issue.

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Posted on the from Nadeem A.
Incomedia
Elisa B.
Incomedia

Hi Nadeem, 

thank you for your message. 

Does this happen even after having disabled your firewall and antivirus and after having started the software as administrator?

Also, please delete the WebSite X5 - Evo folder you find in C:\Users\ Your Windows username \AppData\Local\Incomedia and please try again. 

Thanks! Kind regards.

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Posted on the from Elisa B.
Nadeem A.
Nadeem A.
User
Author
Elisa B.
Does this happen even after having disabled your firewall and antivirus and after having started the software as administrator?

Thanks Elisa, that worked.

issue solved.

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Posted on the from Nadeem A.