WebSite X5Help Center

 
Bill W.
Bill W.
User

Cannot access templates. message says it is not possible to complete the download  en

Author: Bill W.
Visited 1904, Followers 1, Shared 0  

I Cannot access the templates in Version 14 pro.  It give a message that says, "It is not possible to complete the download."  Please help.

Posted on the
1 ANSWERS
Incomedia
Elisa B.
Incomedia

Hello Billy, 

thank you for your message. 

Where do you get this error? Could you please post a screenshot to show that to me, as well as where it appears? Please disable your firewall and antivirus programs, then start the program as administrator. 

Thanks! Kind regards. 

Read more
Posted on the from Elisa B.