Having problem to download license

Author: Susan M.

Visited 1478, Followers 1, Shared 0

Tags: download,help,pro17,website x5 pro 2019.2

Hello

I want to download my license for Pro 17 and when I put the key in and email it is saying it is wrong, I have copied the key directly from the page and I know the email is correct. Windows 10 did an update and all my saved programmes got wiped off. So frustrating, trying to get everything back again.

How can I get a copy of my license please?

I would so appreciate some assistance

thank you

Susan

Posted on the 08/14/2019 05:58:25

4 ANSWERS - 2 USEFUL

Aleksej H.

Moderator

Hello.I sent a request to the developers of the program.Expect an answer from them here in the comments.

Posted on the 08/14/2019 06:02:08 from Aleksej H.

Susan M.

User
Author

Thanks so much

Posted on the 08/14/2019 06:31:52 from Susan M.

Paul M.

Moderator

Hello Susan,

While you are waiting for a response from Incomedia it's worth checking whether or not you have active Update Protection:

Update Protection

If you don't, and you attempt to install a version greater than 17.0.12.1 then the activation will fail.

The solution (if that is the case) would be to either renew your WebSite X5 licence and install the latest version 17 (which is 17.1.2), or install WebSite X5 again using the older 17.0.12.1 setup file.

Kind regards,

Paul

Search the WebSite X5 Help Center (multilingual)

Posted on the 08/14/2019 11:19:07 from Paul M.

Elisa B.

Incomedia

Hi Susan,

we got back to your e-mail on Wednesday, you can write us back there should you need further assistance about the matter.

Thank you! Have a lovely day.

Posted on the 08/16/2019 07:31:54 from Elisa B.