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M. Kalem
M. Kalem
User

Contact Form Object ,where the stores users information?  en

Author: M. Kalem
Visited 259, Followers 1, Shared 0  

I have A form filling up by  customers as like name telephone and so.

and asking to upload some photos and videos from customers

as using:

Contact Form Object / Field Type Attachment File 

All information I am able to see in Database including the name of photos and videos

but where is the photos/videos itself storing,or location?

thanks

Posted on the
14 ANSWERS
Paul M.
Paul M.
Moderator
Best User of the month EN

Hello Mahmut,

The photos and videos are also stored in the database; however, you need to change the 'type' of field (in which they are to be stored) from 'Text' to 'Blob' (see the example below):

You can then use a MySQL query to retrieve the attachment from the database.

You can use phpMyAdmin to help you with this...  it is often included with cPanel hosting:

https://www.phpmyadmin.net/

Otherwise you can send the attachment by email instead of storing it in the database.

Kind regards,

Paul

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Posted on the from Paul M.
M. Kalem
M. Kalem
User
Author

Dear Paul

After your suggestion I changed to blob ?!! And again try many methods, but not possible to find unfortunately.

On the other hand I ask Ipage (hosting) their answer is:

( From Ipage: I have re-submitted the form at https://yoursite.com/add-form-full.html and found the file 'test-product-test_719.png' uploaded to the root folder. The images are uploaded directly to the root and not to a sub-folder. The path for the uploaded images can be changed. Your website is created using custom HTML. You can contact your WebMaster to update the script and correct the path. Unfortunately, we do not edit the scripts on our end.)

is there any sense?

one more question is there any other method / software to receive data from MySQL / easily

thanks

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Posted on the from M. Kalem
Paul M.
Paul M.
Moderator
Best User of the month EN

Hello Mahmut,

Thanks for the update.

Following your feedback I have conducted some tests of my own, and have also noticed the same situation that you describe.

I will ask Incomedia to comment on this directly, and provide some clarification as to why the images are going into the root folder as opposed to the database.

As regards alternatives to phpMyAdmin, you might want to take a look at these two softwares:

https://www.adminer.org/

http://phpminiadmin.sourceforge.net/

Hope this helps.  Please continue to monitor the thread for an official reply from Incomedia.

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Posted on the from Paul M.
Paul M.
Paul M.
Moderator
Best User of the month EN

ADDENDUM: after doing some further research on this it would appear that what is happening is expected behaviour.  Please see these older posts:

https://helpcenter.websitex5.com/en/post/191794

https://helpcenter.websitex5.com/en/post/147596

I will leave the thread set for Incomedia's attention.  But in the meantime, Mahmut, please accept my sincere apologies for the instruction offered earlier in good faith, but which was on this occasion erroneous.

Best wishes...

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Posted on the from Paul M.
Incomedia
Stefano G.
Incomedia

Hello to everyone

I can confirm Paul's latest findings. The images are definitely not ending in the Database. The image will be stored online where the user uploaded them so that the website owner can in fact access them. It is not needed to apply any kind of change on the Database tables

This is the correct behavior at the moment

Please do let me know if I can give you any further insight on this

Thank you

Stefano

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Posted on the from Stefano G.
M. Kalem
M. Kalem
User
Author

Brother Main question aall this conversation

where are they?

where exactly I will find and download from the location to my personel computer to process and use in X5 software.

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Posted on the from M. Kalem
Incomedia
Stefano G.
Incomedia

Hello Kalem

If the answer your hosting provider provided you is correct, the answer to where you'll find these files is already there:

"I have re-submitted the form at https://yoursite.com/add-form-full.html and found the file 'test-product-test_719.png' uploaded to the root folder. The images are uploaded directly to the root and not to a sub-folder"

So, you'll find them in the main folder of your online space.

If you have any trouble getting there, contact your hosting provider's support. They should be able to help you get access to it

I hope I was helpful

Stefano

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Posted on the from Stefano G.
M. Kalem
M. Kalem
User
Author

dear stefano

I understand that Main Root folder very soon will be mess up with hundreds of photos,

how can we specify to a sub folder for example named uploadedphotos

please don't say :you cannot 

thanks in advance

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Posted on the from M. Kalem
Incomedia
Stefano G.
Incomedia

Hello Kalem

You should be able to specify a different folder in Step 1 -> Data Management

Create a folder on your hosting space and specify its path here. The files will be saved in there 

I hope I was helpful

Stefano

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Posted on the from Stefano G.
M. Kalem
M. Kalem
User
Author

Dear Stefano

Thanks for the answer.

Contact form texts uploading to ...............} database/table

contact form photos uploading to ............ } Root / folder

how to connect same contact form data, this 2 different places each other?

BLOB issue also not working 

on the other hand

I tried to use send email option to receive contact form information

sender receives confirmation email that we received his form

but I get nothing

in root/folder :::  email_log.txt 

Written:        "Could not instantiate mail function."

php 7.3.2 uses

thanks

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Posted on the from M. Kalem
Incomedia
Stefano G.
Incomedia

Hello Kalem

I apologize but I did not understand your issue.

From your first post, I understand that the data is being saved in the Database but you couldn't find the images anywhere. Now you mention this:

"Could not instantiate mail function"

So, does the form work or not? If not, did you ever send emails before? Is this the first time it is not working?

In the software, what type of PHP script are you using for sending? Let me know here

Thank you

Stefano

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Posted on the from Stefano G.
M. Kalem
M. Kalem
User
Author

hi again

your photo sample is what I did the same and it is working,

that one is not working:

problem is:

who is the fill up the form, receives a message that : the form successfully submitted,

but I dont receive anything any information?Means I am not aware.

on the other hand

this option also not working

in the root folder on Ipage there is an email.txt

error report:

"Could not instantiate mail function"

whats wrong am I doing?

thanks

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Posted on the from M. Kalem
Incomedia
Stefano G.
Incomedia

Hello Kalem

For this issue here, try to uncheck this and see if it works:

For the second issue, which one is the email that isn't working? The one sent to you or the one sent to the customer?

Keep me posted here

Thank you

Stefano

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Posted on the from Stefano G.
M. Kalem
M. Kalem
User
Author

Hi Stefano

as your suggestion UNCHECK sender email adress

then this option start to Work. 

(why it is working in unchecked condition interesting?)

Means:

I am receiving message that somebody fill-up the form with the information.

But

I want to use " Send Data to Database " option.

in this:

the client receives a message that:his application already confirmed and delivered;

but

I don't get any mail that somebody filled up the form immidiately 

when I check the database then I realized that somebody filled up the form and data in there already

thanks

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Posted on the from M. Kalem