Failed Installation 
Author: Wes D.
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Just tried to install X5 Pro on my new laptop, but it fails when I try to start it with the attached message. I get the message immediately when it starts, but it does then just sit there saying bÜpdating Libraries", but it never finishes.
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Hello. I sent a notification about your question to the company employees, expect an answer from them here in the comments.
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Temporarily disable your antivirus, firewall and any other protection.Run the program as administrator.
Wes, this appears to be an error opening a project. Can you open/create a new project?
If so, can you create an iwzip of the old project in the old version (step 5 export project) and then import the iwzip?
What version was the old project created in?
Author
I can't be opening a project because I haven't got far enough yet to create one. I have attached the details part of the message.
Author
I am not highly technical. This is a new laptop and in came with Window 10. It seems to have automatically installed McAfee - it that a firewall?If so, how do I turn it off?
Author
I just figured out how to turn off firewall,but X5 still failed the same way.
It appears you are missing microsoft dependencies. Is your laptop connected to the internet?
None the less, I am sure someone will look at the attached screenshot and advise the specific package required (or I will get access to a PC and look again)
Wes, this post appears to address your problem
https://helpcenter.websitex5.com/en/post/146000
Author
Okay, I have:
Now I can't remember how to download and re-install X5. Can someone help?
Author
Never mind. Found everything, re-installed and is now working. Thanks for the help. Wes