General error with installing objects

Author: V. Šůcha

Visited 814, Followers 1, Shared 0

Tags: object,website x5 pro 2021.5

Hello, I have a problem installing objects. I get the following: General error. And then the program stops working. I uninstalled and reinstalled WX5 and the error is still the same. Cannot open project where I have object installed (specifically FB icon).

Please help.

Posted on the 01/16/2022 15:31:21

7 ANSWERS - 1 USEFUL

V. Šůcha

User
Author

The problem is when I open the administrator. The same error occurs when turned off.

Posted on the 01/16/2022 15:44:37 from V. Šůcha

V. Šůcha

User
Author

Vaclav S.

The problem is already when I open the manager. The same error occurs when turned off.

Posted on the 01/16/2022 15:45:40 from V. Šůcha

V. Šůcha

User
Author

Unable to open project from missing object.

Posted on the 01/16/2022 17:09:17 from V. Šůcha

Franz-Josef H.

Moderator

Create a new project and try to install all objects in this project. Then test your existing projects again.

Posted on the 01/16/2022 17:51:57 from Franz-Josef H.

V. Šůcha

User
Author

I tried that and the same problem.

Posted on the 01/16/2022 18:36:46 from V. Šůcha

Stefano G.

Incomedia

Hello Šůcha

Please try and navigate to:

C:\Users\your username\AppData\Local\Incomedia\WebSite X5 - Pro

Then, delete the PluginApp e WebCache folder. Then, reinstall the software

Let me know if the issue is solved

Thank you

Stefano

Posted on the 01/17/2022 13:37:32 from Stefano G.

V. Šůcha

User
Author

Hi Stefano,
Thank you for your help. It already works. To be sure, I turned off antivirus and firewall during installation.

Posted on the 01/17/2022 18:24:24 from V. Šůcha